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Depending on your needs, wants, and requests, miscellaneous fees and one-time charges may show up on your bill. Here's exactly what those charges are and what they pay for.

  • Connection Service (With 3 business days notice)
    No charge
  • Expedited Connection Fee (If the electricity/natural gas is on at your location, with less than 3 business days notice)
    $10.00
  • Energize Fee (If electricity/natural gas has been off at your location, with minimum 3 business days notice)
    No charge
  • Expedited Energize Fee (If electricity/natural gas has been off at your location, with less than 3 business days notice)
    $24.00
  • Reconnection Fee (If your electricity/natural gas has been disconnected for non-payment)
    $41.00
  • Dishonoured Payment Charge (If your payment isn't honored by your bank or financial institution)
    $25.00
  • Collection Fee (If you were sent a priority post Urgent Disconnection notice due to non-payment)
    $15.00
  • Duplicate Bills (If you request another copy of any bill)
    $3.00 per bill
  • Late Payment Fees (Percentage applied to the unpaid portion of your bill)
    2.5%
  • Deposits (Only applicable to select customers; charges depend on your needs and service type. Learn more.)
    Costs may vary

​Explore Encor by EPCOR

Once you've chosen a plan that meets your needs, here's a breakdown of the rates and fees you'll see on your monthly bill.

Rates and Fees

You may have heard about changes coming your way. Learn more about what this means for you.

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).