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You may see the following miscellaneous fees or one-time charges on your Encor bill if you've requested a special service or had a problem with your payment.

Fee / Charge Reason Cost
Connection service With notice of at least 3 business days. No charge
Expedited connection fee

With notice of less than 3 business days, and if the electricity/natural gas is on at your location.

$10.00
Energize fee With notice of at least 3 business days, and if the electricity/natural gas has been off at your location. No charge
Expedited energize fee With notice of less than 3 business days, and if the electricity/natural gas has been off at your location. $24.00
Reconnection fee

If your electricity/natural gas has been disconnected for non-payment.

$41.00
Dishonoured payment charge If your payment isn't honored by your bank or financial institution. $25.00
Collection fee If you were sent a priority post Urgent Disconnection notice due to non-payment $15.00
Duplicate bills If you request an additional paper copy of any bill $3.00 per bill
Late payment fees Percentage applied to the unpaid portion of your bill 2.5%
Deposits

Deposits required for specific circumstances

Varies

 

Learn about your Encor bill

Your monthly Encor bill includes the costs of the energy you use and the costs to deliver that energy to your home or business. It might seem a little complicated at first, but we are here to help you understand it and answer any of your questions.

Understand your Encor monthly bill

 

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).