Charges for electricity and natural gas
Your bill is based on the
terms and conditions you accepted when you signed up with Encor By EPCOR. There are 5 basic types of charges on your energy bill.
1. Energy charges
Energy charges are calculated by applying your
energy plan rate to the actual amount of electricity or natural gas you used.
2. Administrative costs
The administrative fee covers the costs of customer service and billing. It pays for calculating and sending bills, friendly responses to all your questions, helpful advice in choosing the right Energy Plan, switching services or helping with moving arrangements.
3. Distribution and transmission charges
D and T charges, or delivery charges, are the costs of delivering electricity and natural gas to customers. This includes meter reading and the costs of building, operating and maintaining the local and provincial systems and infrastructure that moves the energy into homes and businesses.
4. Miscellaneous fees and charges
Miscellaneous fees and one-time charges appear on your bill as needed. They cover things like late fees, rush services, reconnection fees and duplicate bills.
EPCOR is required to collect taxes, such as GST, on the services we provide.
Starting January 1, 2020, all natural gas customers will see a Federal Carbon Tax of $1.04/GJ added to your monthly bill. This is a levy on natural gas consumption collected on behalf of the Government of Canada under the Greenhouse Gas Pollution Pricing Act. Find out more about the Federal Carbon Tax.