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Your Encor bill includes details about power, natural gas, water, wastewater and drainage, and solid waste services. To learn more about what the individual line items on your bill mean, see the examples below.

Your Encor bill includes details about your power and natural gas services. To learn more about what the individual line items on your bill mean, see the examples below. View a sample bill to see all line items.

Your Encor bill breakdown

​Here's what you owe

This billing summary includes information about your previous payments as well as any new charges and adjustments for the current billing period. The total payment now due is listed beside Authorized Payment Withdrawal on this bill sample.

Highlights of this billing

The Highlights of this billing section provides you with useful information that affects your monthly consumption. It displays information such as the number of days in your current billing Period, your usage for the billing period, and your average daily electricity cost.

Usage graphs

The graph(s) on the front of your bill will help you visually track the usage billed for each month. Have you recently purchased an energy- or water-efficient appliance? Keep an eye out for savings here.

​Payment return slip

If you are paying by mail, always include the payment return slip in your envelope.The Payment Return Slip clearly identifies your account number, amount owed, and the due date to ensure that your payment is processed quickly and accurately.

Details of your previous payments

This section provides details of your previous payments and if applicable, shows any balance owing from your last billing period

Total new charges

This is the amount owing for all your services billed on this statement.

​Encor energy charges in detail

  Electricity charges

Details of your new charges
​Your consumption information is broken out to include length of the billing period, the date of your last meter reading, and whether your consumption calculation was based on actual or estimated meter reading, or a combination of both. Your energy charges are conveniently broken down between Energy Charges and Delivery Charges to help you understand what each charge includes.
Electric energy charges

Encor, as your retailer, provides electricity as well as services such as billing and customer service. If you are on the Regulated Rate Option (RRO), the monthly RRO price per kWh* is used to calculate your electric energy charge.

*A kilowatt hour (kWh) measures the amount of electric energy equivalent to 1,000 watts for one hour. The average residential customer uses 600kWh/month.

Transaction charge
​Only applies to floating rate electricity and floating rate natural gas plans. Fixed rate plans do not include a transaction fee. The current transaction fee for Encor floating rate electricity plans is 1.5¢ per kWh and is $1.00/GJ for floating rate natural gas plans.
Administrative charge
​The administrative charge is a monthly fee charged for each service address. This charge covers the cost for your billing and customer services.
Delivery charges
​Your Wires Owner is responsible for delivering electricity to you. They maintain the power lines, respond to power outages and read your electricity meter. Encor bills for these delivery costs on behalf of your Wires Owner.
Distribution charges
​The distribution charge is the cost of your Wires Owner to build and maintain the distribution system used to deliver electricity to consumers. The charge is comprised of a fixed fee and variable component based on your energy usage this billing period.
Transmission charges
​The transmission charge is a cost for your Wires Owner to operate the transmission system, and is based on your energy usage this billing period.
Local access fee
The local access fee is a fee billed by Encor on behalf of your municipality, e.g. to allow access to municipal lands.
Details of your new charges
​Your consumption information is broken out to include length of the billing period, the date of your last meter reading, and whether your consumption calculation was based on actual or estimated meter reading, or a combination of both. Your energy charges are conveniently broken down between Energy Charges and Delivery Charges to help you understand what each charge includes.
Electric energy charges

Encor, as your retailer, provides electricity as well as services such as billing and customer service. If you are on the Regulated Rate Option (RRO), the monthly RRO price per kWh* is used to calculate your electric energy charge.

*A kilowatt hour (kWh) measures the amount of electric energy equivalent to 1,000 watts for one hour. The average residential customer uses 600 kWh/month.

Transaction charge
Only applies to floating rate electricity and floating rate natural gas plans. Fixed rate plans do not include a transaction fee. The current transaction fee for Encor floating rate electricity plans is 1.5¢ per kWh and is $1.00/GJ for floating rate natural gas plans.
Administrative charge
​The administrative charge is a monthly fee charged for each service address. This charge covers the cost for your billing and customer services.
Delivery charges
​Your Wires Owner is responsible for delivering electricity to you. They maintain the power lines, respond to power outages and read your electricity meter. Encor bills for these delivery costs on behalf of your Wires Owner.
Distribution charges
​The distribution charge is the cost of your Wires Owner to build and maintain the distribution system used to deliver electricity to consumers. The charge is comprised of a fixed fee and variable component based on your energy usage this billing period.
Transmission charge
​The transmission charge is a cost for your Wires Owner to operate the transmission system, and is based on your energy usage this billing period.
A1 rider
​The A1 rider is a fee that your Wires Owner is charged by your municipality for their equipment, poles, transformers and power lines through your municipality.
Rate riders
​A rate rider is a temporary credit or charge approved by the Alberta Utilities Commission and is included with your delivery charges on your bill.
Local access fee
The local access fee is a fee billed by Encor on behalf of your municipality, e.g. to allow access to municipal lands.

 Natural gas charges

Natural gas charges

Encor, as your retailer, provides electricity and natural gas as well as services such as billing and customer service. If you are on a fixed or floating natural energy plan through a contract, your rate per GJ* is used to calculate your natural gas charges.

*A gigajoule (GJ) is a metric unit that measures natural gas volume.

Delivery charges
​Your natural gas distributor is responsible for delivering natural gas to you. They maintain the distribution system, respond to outages and read your meter. Encor bills for these delivery costs on behalf of your natural gas distributor.
UFG and other riders
​The unaccounted for gas and other riders are credits or charges that are associated with delivery or transmission costs or losses.
Municipal franchise fee
​The municipal franchise fee is a fee billed by Encor on behalf of your municipality, e.g. to allow access to municipal lands.
Transmission service charge rider
​The transmission service charge rider is the cost from your gas distributor for transmission services to its distribution system and is approved by regulator.
Carbon levy

As of January 1, 2017, the carbon levy is applied to your natural gas consumption on behalf of the Government of Alberta as required by the Climate Leadership Act. The rate is determined by the Government. Some exceptions apply.

Visit Alberta's climate leadership plan or call 310-0000 for more information.

Water and waste service charges

Water changes
​Residential water charges are split into three pricing tiers based on consumption. The tiered system creates an incentive for customers to use water wisely.
Wastewater treatment charges
​Your wastewater treatment charges cover the cost to treat sanitary sewer water that flows to the Gold Bar Wastewater Treatment Plant. These services are provided by EPCOR and include a fixed monthly fee and a charge based on the volume of water consumed.
Drainage charge
​The drainage charge listed on your bill includes fixed monthly fees for the sanitary sewer system.
Sanitary charges
​The sanitary charge covers the cost for the collection of wastewater and is based on the amount of water consumed by your household each month.
Stormwater
​Stormwater refers to the unmetered water that flows off your property (typically weather related) into the sewer system. It was formerly referred to as land drainage charge.
Waste services
You pay for all waste services through a monthly fee set by the City of Edmonton; this fee is billed by Encor on behalf of the City of Edmonton. Fee supports all waste services.