Other contact information
The Information on this Page Applies to:
Paying your bill is easy and convenient with automatic withdrawal. Have the amount automatically deducted from your bank account or credit card. Sign up for automatic withdrawal.
Learn more about our payment plans
Your bank can provide you with automatic withdrawal options to pay your bill.
Make a one-time payment or set up recurring payments with your Visa, MasterCard or Visa Debit.
Make a one-time payment online or call Customer Care at (780) 310-4300. Make sure you have your Encor account number handy.
The rate you choose covers the actual cost of your power, natural gas, or both (depending on which plan you sign up for). Because you can change your plan at any time, you can always have another look at the energy plan options we have available.
Have you looked at your energy bill lately and wondered, "If energy rates are low, why is my bill so high?"
Find out exactly what D&T charges are and what they cover.
Starting January 1, 2020, all natural gas customers will see a Federal Carbon Tax of $1.04/GJ added to your monthly bill. This is a levy on natural gas consumption collected on behalf of the Government of Canada under the Greenhouse Gas Pollution Pricing Act. Find out more about the Federal Carbon Tax.
A $7 per month administrative fee will automatically be added to your monthly bill to cover the costs of customer service and billing. That means ensuring billing accuracy, friendly responses to all your questions, helpful advice in choosing the right Energy Plan, switching services or helping with moving arrangements.
Lost your bill and need us to send you a copy? Want to connect energy to your new home in a hurry?
Here's how much it'll cost.
When necessary, taxes will be applied to all bills.
Learn more about what
individual line items on your bill mean.
Find out about the ins and outs of signing up with us.
Remember: Your energy charges are only one portion of the total bill. A $7 per site per month administrative fee, any regulated, energized one-time, miscellaneous charges for distribution and transmission costs, or applicable taxes may be applied. These fees may vary and are dependent on usage and service area. They're applicable regardless of your chosen retailer.
100% Carefree. Ready to get started with Encor? Build the perfect plan for all your beautiful moments.
Some folks like to look back to see forward. Check out historical rates to see how electricity rates have changed over the years.
Whether you're looking for stability or flexibility, find the electricity, natural gas or green energy plan that fits your needs..
A little gas from the past. Check out historical rates to see how gas rates have changed over the years.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit
ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).