Other contact information
The Information on this Page Applies to:
Whether you choose fixed or floating, a bundled 5-year energy plan offers the added convenience of one easy bill. Plus, you can opt in for automatic payments, go paperless with our ebill service and manage your account online 24/7.
*While supplies last
*Power and natural gas rates as of May 2018, based on 5-year plans.
When you choose to receive a $50 credit on your bill, it will occur on the following billing cycle after 90 days from signup.
Did you know that, in collaboration with other agencies, Hope Mission operates Rescue Vans 24/7 in Edmonton? These Rescue Vans bring essential services to our less fortunate citizens by helping them off the cold streets and getting them inside where it is warm. Their friendly staff and volunteers provide people in need with a warm smile, food, shelter and support all year round.
Learn more about Hope Mission and the ways you can help.
Visit the Hope Mission website
Did you know that all of our customers* have been automatically entered to win one of 100 $125 VISA gift cards? Itʼs our way of saying "Thank You!" for being a friend.
View full contest details.
As an Encor by EPCOR customer, youʼre eligible to win VIP perks year-round. Last year, loads of our lucky customers enjoyed VIP treatment at EPCOR RiverFest, PBR Global Cup in Edmonton and the PBR World Finals in New York. You could be next.†
* Must be a residential customer to qualify.† As of May 31, 2018.
When you call us, you'll speak to an energy expert at our Alberta-based call center who understands what it means to live in a prairie province.
When you sign up with us, we'll save you the headache of having to cancel services with your current provider by making the switch for you.
We're here to help you choose the right home energy plan for you. If you change your mind after signing up, you can cancel or switch anytime. Penalty-free.
"It was very easy to sign up. They were very polite and friendly. There are a lot of options and I'm happy with the option I have chosen. It has been a great experience, no concerns whatsoever."
– Rajesh S.
"My needs are being perfectly well met and am very happy with being an Encor customer. Everyone is very courteous, polite, informative and willing to help me which is great."
– Lavona C.
"Moving to Alberta was a stressful experience, but when picking our energy supplier, Encor made it easy to understand and really helped ease our anxiety. The process was very smooth and I'm very happy with the service."
– Valerie B.
With a quick call to our Alberta-based call center, you can switch to a different power or natural gas plan. You can also
sign up or switch plans online.
Signing up for a carefree home energy plan with Encor has never been easier. Here's what you'll need to sign up online or over the phone with the help of one of our experts:
After signing up, you can expect to receive services within 3 business days.
In a rush? For a small fee, you can receive services the next business day.
We'll do our best to match the rates and promotions offered by our competitors. Call us today at 310-4300 to learn more.
Your energy charges are only one portion of your total bill. Here's what else you can expect to see on your bill:
Whether you sign up with Encor by EPCOR or the EPCOR RRO, you can rest assured that our carefree home energy plans will take care of all your energy needs.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit
ucahelps.alberta.ca or call
310-4822 (toll free in Alberta). Some offers, in whole or in part, may not be available in gas co-ops, municipally owned utilities, and some Rural Electrification Associations.