Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
We're proud to be Albertans—just like you. We understand your energy needs like only Albertans can and will help you build a custom power and gas plan that fits your life, however you live it.
Choose between the control and consistency of a fixed rate or follow the rise and fall of the market with a floating plan. Either way, you can't beat our rates—neither can our competitors.
When your bundle your power and natural gas plans, you'll receive one convenient bill. Plus, you can opt for automatic payments, go paperless with our ebill service and manage your account from virtually anywhere.
Manage my account
We'll save you the headache of cancelling services with your current provider when you switch to a power or natural gas plan with us. Easy, right?
We're here to help you choose the right home energy plan for you. In these uncertain times, if you change your mind after signing up, you can cancel or switch without worrying about penalties or cancellation fees.
Build your plan
*Power and natural gas rates as of January 2020. Encor by EPCOR and Direct Energy pricing is based on 2-year plans. ENMAX and ATCOenergy pricing is based on 1-year plans.
"It was very easy to sign up. They were very polite and friendly. There are a lot of options and I'm happy with the option I have chosen. It has been a great experience, no concerns whatsoever."
– Rajesh S.
"My needs are being perfectly well met and am very happy with being an Encor customer. Everyone is very courteous, polite, informative and willing to help me which is great."
– Lavona C.
"Moving to Alberta was a stressful experience, but when picking our energy supplier, Encor made it easy to understand and really helped ease our anxiety. The process was very smooth and I'm very happy with the service."
– Valerie B.
With a quick call to our Alberta-based call centre, you can switch to a different power or natural gas plan. You can also sign up or switch plans online.
Within 10-15 minutes, you'll be set up and ready to go with Encor by EPCOR services!
Signing up for a carefree home energy plan with Encor has never been easier. Here's what you'll need to sign up online or over the phone with the help of one of our experts:
Don't sweat it! Our team can help you through the process by locating that information for you.
After signing up, you can expect to receive services within 3 business days.
In a rush? For a small fee, you can receive services the next business day.
We'll do our best to match the rates and promotions offered by our competitors. Call us today at 310-4300 to learn more.
Yes! Register for free with epost by Canada Post and you'll be able to receive, store and pay your bills all in one place online.
Your energy charges are only one portion of your total bill. Here's what else you can expect to see on your bill:
We're both part of the same family and share the same values but here's how we differ:
Whether you sign up with Encor by EPCOR or the EPCOR RRO, you can rest assured that our carefree home energy plans will take care of all your energy needs.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit
ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).