Skip ribbon commands
Skip to main content

Manage your account online

Did you know you can:

  • Start or move power, water and natural gas services
  • Set up automatic withdrawals
  • Sign up for ebill
  • Set up Edmonton power outage alerts
  • View your statement online
  • Update your personal information

Log in now

Don't have a profile? Register today.


Emergencies

Power (EPCOR): (780) 412-4500
Water: (780) 412-6800
Drainage: 311
Natural Gas (ATCO Gas): (780) 420-5585

​Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345
Online: Submit our online form 

Hours of Operation
Monday to Friday: 8 a.m. – 7 p.m.
Saturday: 8 a.m. – 4:30 p.m.
Sunday and statutory holidays: closed

​Mailing address

Bill Payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Corporate switchboard

Phone: (780) 412-3414

Hours of operation
Monday to Friday: 8 a.m. - 4:30 p.m.
Weekends and statutory holidays: closed

 


About fair competition

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). Some offers, in whole or in part, may not be available in gas co-ops, municipally owned utilities, and some Rural Electrification Associations.