Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300āToll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
When your water goes off, we work as quickly and safely as possible to restore service and minimize any flooding. Here are some of the things we may need to do:
One of our employees may visit your home to determine whether the problem originated with the public water lines or your private water line (the portion of the water line that runs from your property line into your home).
If there's a problem in the public water line, a utility crew will repair it. In most cases, you'll be notified when you can turn your water back on.
Is the problem located on your property? Learn more about reporting a water leak. ā