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​What to do if you have a water outage or other water issue

If you're experiencing a water outage, a loss of water pressure or discoloured water there may be a nearby water outage. It's important to check a few things first before contacting EPCOR.

  • Check multiple faucets, make sure it isn't just one tap that has the problem.
  • Locate and check your main shut off valve to ensure it's working properly.

  • If your issue is low water pressure or water is spurting, check your water pressure regulator to make sure it's working properly.

If you've completed these three tasks and you're still experiencing water issues, call our 24/7 emergency line at (780) 412-4500.


See our outage map for a list of water outages

When water goes out, we're working to restore water as quickly and as safely as possible. Whether it's a planned water outage or a water main break, we have up to date information for you, 24/7. Current water outages
and alerts


How to prepare for water outages

Learn how to prepare for a water outage and what to do when the water is restored.

Prepare for water


What causes a water outage

There are many reasons a water outage may occur. There may be a nearby water main break, or it could be an issue with your water supply line.

Main causes of water


What to do about frozen pipes

Water lines inside your home can freeze due to subzero temperatures, extreme wind chill and cold drafts. Learn about the ways to prevent pipes from freezing, and what to do during a water emergency.

Preventing frozen pipes


How we fix water outages

We're doing everything we can to get your water back on. If this is an EPCOR water outage in Edmonton, we need to determine what service line is affected and what the root cause is, then we can work on getting your water service back up and running.

How we respond to
water outages


How to spot a water main break

One of the most common causes of a water outage is a water main break. Here is some important information you need to know about water main breaks, including signs of a water main break, what causes them and how it could affect your water service. About water main breaks


Call us if you have a water issue. We're here to help.

If you see a water emergency, such as a burst water line or main break, please report Edmonton water outages or other water system trouble by calling our 24/7 emergency line.

Call us at (780) 412-4500