Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
Every year, overgrown trees and other vegetation make contact with power lines. This contact creates a risk of electrical hazards including fires, electrical shock, and downed lines, which makes it a challenge to provide safe and reliable service.
Our electrical equipment transports high voltage electricity. Trees or other vegetation sometimes grow too close to power lines which creates a safety hazard and a potential for electrical shock, power outages and fires.
To safely operate and maintain power lines, the Alberta Electrical Utility Code and the Alberta Utilities Commission recommends trees and other vegetation be approximately 3 metres from the power lines. This clearance area allows our crews and their equipment to safely operate without obstructions. It also helps to reduce the chances of a tree coming in contact with the power line and causing a power outage or fire.
Call 911 or our Power Emergency line at (780) 412-4500.
Call our 24 hour power emergency line if the tree is:
If trimming your tree or shrub requires you to work within 7 metres of an overhead power line, call us at (780) 412-4500 and request a Safety Codes consultation. We can help provide guidance about working safely in close proximity to power lines and other electrical equipment.
During a storm, tree branches can come into contact with power lines and cause power outages. If a tree has fallen onto a power line, we work to restore power to your home as quickly and safely as possible. This can mean trimming trees on your property to ensure power can be restored.
If we need to trim trees in an emergency situation, the homeowner is responsible for the clean-up and will not have input on aesthetics or the visual impact.
Many neighbourhoods have different overhead utility lines and it's important to be able to identify them so you know who to call if there's a problem, or if vegetation in encroaching on a line.
Click on image for larger version.
Roots from trees growing on private property and on boulevards throughout Edmonton can cause flooded basements and damaged sewer pipes.
Tree root growth
Disclaimer
This webpage provides information only. Any reliance placed on this information is strictly at your own risk. EPCOR does not assume any responsibility or liability for any action, loss or damage that arises out of, or is in connection with the information contained in this webpage.