Power
Water
Drainage
Natural Gas
Phone: 1-800-383-0834Email: mywater@epcor.com
Other contact information
The Information on this Page Applies to:
Ph: (705) 445-1800Email: customercare.ontario@epcor.com
Trees or other vegetation sometimes grow too close to power lines or equipment, creating a challenge in providing safe and reliable service.
Our tree trimming initiative is intended to help protect the public, protect property and maintain electric reliability around our overhead distribution infrastructure. Throughout the summer, our team trims trees that are located near power lines and prunes them on a regular basis.
Our electrical equipment transports high voltages of electricity. Contact with trees or shrubs can result in fires.
Many service outages and interruptions are caused by tree limbs falling into power lines, causing damage to wires, short circuits and other problems. This danger can be avoided by not planting tall trees under or near electric wires, and by routine tree trimming.
You can help by ensuring trees of the right type and size are planted around your home. Contact our representatives for guidelines on the types of trees to plant around your home to keep them safe and healthy around power lines.
Many power outages and interruptions are caused by tree limbs that fall into power lines.
Many neighborhoods have different overhead utility lines and it's important to be able to identify them so you know who to call if there's a problem, or if vegetation isin encroaching on a line.
We work with a certified vegetation management contractor to trim trees near primary and secondary power lines. Only during emergency situations will we trim trees on your property that interfere with the service or communication lines, in which case the homeowner is responsible for the clean-up and will not have input on aesthetics or the visual impact.
EPCOR works with a certified vegetation management contractor to trim trees near primary and secondary power lines. Only during emergency situations will EPCOR trim trees on your property that interfere with the service or communication lines, in which case the home owner is responsible for the clean-up and will not have input on aesthetics or the visual impact.
Right-of-way easements allow us the authority to prune trees, without property owners' permission, in order to provide a safe and reliable electric system.
However, we respect your property and will always try to notify you of the need for the tree work before pruning is done. In unusual or emergency situations, it may be necessary to prune trees without first notifying you in order to restore service or eliminate safety hazards.
Call our 24 hour power emergency line (780) 412-4500 if the tree is:
During a storm, tree branches can come into contact with powerlines and cause power outages. If a tree has fallen onto a powerline, we work to restore power to your home as quickly and safely as possible. This can mean trimming trees on your property to ensure power can be restored.
It's important to report any trees in your neighborhood that pose a threat to powerlines, before they lead to a power outage, using our online form shown below.
V Trimming
L Trimming
Side Trimming
Learn more about the clearance requirements for power equipment on the property owner responsibility section of our website.