Power
Water
Drainage
Natural Gas
Phone: 1-800-383-0834Email: mywater@epcor.com
Other contact information
The Information on this Page Applies to:
Ph: (705) 445-1800Email: customercare.ontario@epcor.com
Trees or other vegetation sometimes grow too close to power lines or equipment, creating a challenge in providing safe and reliable service.
Our tree trimming initiative is intended to help protect the public, protect property and maintain electric reliability around our overhead distribution infrastructure. Throughout the summer, our team trims trees that are located near power lines and prunes them on a regular basis.
Our electrical equipment transports high voltages of electricity. Contact with trees or shrubs can result in fires.
Many service outages and interruptions are caused by tree limbs falling into power lines, causing damage to wires, short circuits and other problems. This danger can be avoided by not planting tall trees under or near electric wires, and by routine tree trimming.
You can help by ensuring trees of the right type and size are planted around your home. Contact our representatives for guidelines on the types of trees to plant around your home to keep them safe and healthy around power lines.
Every year, overgrown trees and other vegetation make contact with power lines. This contact creates a risk of electrical hazards including fires, electrical shock, and downed lines, which makes it a challenge to provide a safe and reliable service.
Our electrical equipment transports high voltages of electricity. Contact with trees or shrubs can result in fires. Many power outages and interruptions are caused by tree limbs that fall into power lines.
During a storm, tree branches can come into contact with power lines and cause power outages. If a tree has fallen onto a power line, we work to restore power to your home as quickly and safely as possible. This can mean trimming trees on your property to ensure power can be restored.
It's important to report any trees in your neighborhood that pose a threat to power lines, before they lead to a power outage, using our online form.
Call our 24 hour power emergency line if the tree is:
Ph: (780) 412-4500
Many neighborhoods have different overhead utility lines and it's important to be able to identify them so you know who to call if there's a problem, or if vegetation isin encroaching on a line.
We work with a certified vegetation management contractor to trim trees near primary and secondary power lines. Only during emergency situations will we trim trees on your property that interfere with the service or communication lines, in which case the homeowner is responsible for the clean-up and will not have input on aesthetics or the visual impact.
EPCOR works with a certified vegetation management contractor to trim trees near primary and secondary power lines. Only during emergency situations will EPCOR trim trees on your property that interfere with the service or communication lines, in which case the home owner is responsible for the clean-up and will not have input on aesthetics or the visual impact.
Right-of-way easements allow us the authority to prune trees, without property owners' permission, in order to provide a safe and reliable electric system.
However, we respect your property and will always try to notify you of the need for the tree work before pruning is done. In unusual or emergency situations, it may be necessary to prune trees without first notifying you in order to restore service or eliminate safety hazards.
Only during emergency situations will we trim trees on your property that interfere with the service or communication lines. In these cases, the homeowner is responsible for the clean up and will not have input on aesthetics or the visual impact.
Call our 24 hour power emergency line (780) 412-4500 if the tree is:
During a storm, tree branches can come into contact with powerlines and cause power outages. If a tree has fallen onto a powerline, we work to restore power to your home as quickly and safely as possible. This can mean trimming trees on your property to ensure power can be restored.
It's important to report any trees in your neighborhood that pose a threat to powerlines, before they lead to a power outage, using our online form shown below.
EPCOR works with a certified vegetation management contractor to trim trees near primary and secondary power lines. While certified utility arborists are trained to safely maintain trees and vegetation growing near power lines, arborists without this designation are at risk of devastating injury or even death.
If certain safety measures are not taken, the entire tree and surrounding area can become energized and anyone working or passing by below are also at risk of electrical shock or electrocution.
Even if someone doesn't directly make contact, electricity can arc or "jump" from the line to their equipment.
For a list of arborits that are certified Utility Specialists visit the International Society of Arboriculture, Prairie Chapter.
Need to excavate or remove a tree trunk? Before you break ground, always request a locate from Alberta One-Call and have underground registered utilities marked.
No matter your experience level or pressure to get the job done, you should never work within 7 metres of an overhead power line. Being aware of branches growing near power lines is just as important; if they've grown within 3 metres of the line, keep clear and call your Power Emergencies line at (780) 412-4500.
V Trimming
L Trimming
Side Trimming
Learn more about clearance requirements for power equipment.
Disclaimer
This webpage provides information only. Any reliance placed on this information is strictly at your own risk. EPCOR does not assume any responsibility or liability for any action, loss or damage that arises out of, or is in connection with the information contained in this webpage.
