Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
If you're currently experiencing a power outage, see our power outage map for up-to-date information.
It is important to know what to do in a power outage. Learn what should be in your 72-hour emergency kit and see our power outage checklist.
It is important to know what to do during a power outage and how to stay safe.
Once the power is back on, there are things you should do. Wait before turning appliances back on as electricity needs to stabilize. Read more tips on what to check.
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Know what to do when the power goes out in your neighbourhood. Follow these tips we’ve collected to stay safe during a power outage.
1. Find out if the power failure is limited to your home
2. Report a power outage in your neighbourhood
3. Turn off heat-producing appliances and devices, including home computers, and unplug personal devices
Unplugging things minimizes the risk of fire when the power comes back on.
4. Don't open or turn off refrigerators or freezers
5. Turn on back-up power for your sump pump
Your sump pump may need electricity to work.
Know how your sump pump works and consider consulting a professional on the back-up power options available to you.
6. Turn off all lights except one inside your home and one outside
Once your power is back on, here are some tips on what to do after a power outage to protect your appliances and devices and things to check.
1. Turn on only the most essential appliances
2. If devices do not turn on, check the circuit breaker First, unplug all your devices and appliances that are not already plugged into a surge protector. Check the circuit breaker. You might have to reset the breaker after a power outage. If your furnace doesn't kick in after the power outage, it might turn on after resetting the circuit breaker. Newer thermostats that are wired directly to the furnace can reset during a power outage. Check the settings on your thermostat. If they've reset to the factory defaults, you'll have to reprogram it. If your furnace is tied to a GFCI outlet, the outlet may have tripped. Look in your utility room for a GFCI outlet and press the reset button on it. If problems persist, contact a local HVAC company. 3. Check your fridge and freezer
4. Replace any items you used from your emergency kit
5. Check your property If a storm caused your power outage, check your property for damage, debris, fallen trees, or power lines. If something has contacted a power line or a power line is down, stay 10 meters away from the area. Call our power emergency line at (780) 412-4500. We will send out a crew to safely remove debris from the power line and make any necessary repairs to power equipment.
6. Reset your clocks, timers, and alarms
Power outages can be caused by a fallen power line. If you see a power line that is down or damaged from a storm or debris, stay safe:
Learn more about what to do and how to be safe around fallen or damaged power lines or equipment.