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Skip Navigation LinksEPCOR / Outages & Safety / Outages / How We Respond to Outages / How We Respond When the Power Goes Out

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When the power goes out, you can be sure we're working hard 24/7 to restore it as quickly and safely as possible.

Here's the process to get your power back on.

 

 

 

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Our crews identify the cause

Restoring power is complex and dangerous, so your safety and the safety of our crews is our main concern. Finding the source of the outage takes more time for underground system issues, or if the overhead line is long or difficult to reach. We begin repairs as quickly as possible once we identify the cause, assess the damage and determine that it's safe to start repairs. Crews w​​ill update their power restoration estimate if this changes significantly. ​

 

Prioritizing multiple outages

Here's how we determine the order we restore power when there are multiple outages at the same time:

  1. Life threatening or dangerous conditions like downed power lines on a road or vehicle.
  2. Key community assets and critical services like hospitals, police, fire, etc.
  3. Outages that restore power to the most customers in the least amount of time.
  4. Smaller, isolated outages.

Power restoratio​n times​

Since every outage is unique and our crews need time to arrive on site, locate and assess the outage, it can be difficult to predict how long it will take to restore power.​​​​ When downed trees, severe weather and/or high volumes of traffic come to play, our first priority is always working safely to complete the repairs correctly the first time.

We understand that it can be frustrating not knowing the exact estimated restoration time, and appreciate your understanding and patience until power can be restored.

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