Prioritizing multiple outages
Here's how we determine the order we restore power when there are multiple outages at the same time:
- Life threatening or dangerous conditions like downed power lines on a road or vehicle.
- Key community assets and critical services like hospitals, police, fire, etc.
- Outages that restore power to the most customers in the least amount of time.
- Smaller, isolated outages.
Since every outage is unique and our crews need time to arrive on site, locate and assess the outage, it can be difficult to predict power restoration times. When downed trees, severe weather and/or high volumes of traffic come to play, our first priority is always working safely to complete the repairs correctly the first time.
We understand that it can be frustrating not knowing the exact estimated restoration time, and appreciate your understanding and patience until power can be restored.