Power
Water
Drainage
Natural Gas
Phone: 1-800-383-0834Email: mywater@epcor.com
Other contact information
The Information on this Page Applies to:
Until you report it, we might be unaware of an outage in your area. Call our power emergency line at (705) 445-1800 as soon as you notice an outage and we'll send out our crews.
Before calling us:
Make sure the outage isn't isolated to your home or business.
If your neighbors still have power, check your main circuit breaker. Turn it off and back on again to ensure a good connection.
Your electrical panel is not the cause of the outage.
The more details we get, the easier it is to identify possible sources and size of the outage.
Until you report a power outage in your area, we might be unaware of it. Call our power emergency line at (780) 412-4500 when your power is out and we'll send our crews.
Check our power outage map to see if we already know about the outage,
The more details we get, the easier it is to identify possible sources and size of the outage.
Once we know about an outage, we send crews to assess the situation. How quickly we can get to the area and fix the damage is affected by:
Restoring power is complex and dangerous, so your safety and the safety of our crews is our main concern. Finding the source of the outage takes more time for underground system issues, or if the overhead line is long or difficult to reach. We begin repairs as quickly as possible once we identify the cause, assess the damage and determine that it's safe to start repairs. Crews will update their power restoration estimate if this changes significantly.
We'll restore power once repairs are safely completed. We will update the map and send out a message to our alert subscribers once power has been restored. If your power has not been restored or it goes out again, this can be a sign of adifferent, unidentified problem. TThat's why we need you to call us and report when your power goes out (after you've checked your electrical panel).
Here's how we determine the order we restore power when there are multiple outages at the same time:
Since every outage is unique and our crews need time to arrive on site, locate and assess the outage, it can be difficult to predict how long it will take to restore power. When downed trees, severe weather and/or high volumes of traffic come to play, our first priority is always working safely to complete the repairs correctly the first time.
We understand that it can be frustrating not knowing the exact estimated restoration time, and appreciate your understanding and patience until power can be restored.
