Phone (in Alberta only):
310-4300Toll-Free (ouside of Alberta):
Hours of operation and mailing address
The Information on this Page Applies to:
Power outages and new neighbourhoods
EPCOR power outages map. If you want to know if the power is out in your area and when electricity will come back on, check our list or map of current outages. We provide an estimate of when we expect to have the power back on.
Find out more about power outages in your area
Sign up for
power outage alerts. We'll text you about the power being out, a time estimate of when we think power will be restored, why power went out, and when it comes back on.
Sign up for power outage alerts in Edmonton
If you want to know when will electricity come back on, the list of current and planned outages on the map will provide an estimate of when we expect to have the power back on.
Report an outage in Collingwood and area. If you are experiencing an interruption in your electricity service report an outage and we will work to get your power restored as soon as possible.
Report an outage in your area
It's good to have a plan in case of a power outage. Your plan should include a list of emergency phone numbers and an emergency kit that's easy to find in the dark. We go over a few simple steps you can do around the house during a power outage, what to do when the power comes back on, as well as what to do if you see a fallen power line.
Find out how you can prepare for power outages
Learn how breakers in your main electrical panel protect your home from damages caused by overloaded or shorts circuits. Find out how to reset a breaker and who to contact if the power doesn't come back on.
Learn more about your breaker panel
There are a variety of ways a power outage can be caused, from weather and fallen tree branches to human error, damaged equipment or scheduled maintenance. Learn more and how you can help.
Learn about the main causes of power outages
Report an outage by calling the EPCOR emergency line (780) 412-4500. As soon as we know about the electricity outage, we can send our crews to fix it.
If you see or hear anything you believe to be related to your power outage, please let us know. The more information we have about an outage, the faster we can make repairs and get the power back on.
Learn how EPCOR responds after an electricity outage is reported, and we work to restore your power. How we work to restore your power
If you have an after hours emergency call us. As soon as we know about the electricity outage, we can send our crews to fix it.Call (705) 445-1800 - Option 7