Power
Water
Drainage
Natural Gas
Phone: 1-800-383-0834Email: mywater@epcor.com
Other contact information
The Information on this Page Applies to:
The first step to working safely around power lines is to call the utility to determine voltages of all power lines in the project area. Working safely around power lines takes planning and safe work practices:
If there is no immediate risk to the operator's safety, ask them to remain in the vehicle until an EPCOR representative tells them it is safe to exit.
If there is a fire or other immediate danger, have them safely exit the vehicle.
In Edmonton, our utility poles are used to support overhead power lines and various other public utilities, such as communication cable, fibre optic cable, and related equipment such as transformers and street lights. The higher the line is on the pole, the more dangerous it is.
These graphics from WheresTheLine.ca show the height of different vehicles and overhead lines.
Edmonton: (780) 310-4300Toll-free: 1 (800) 667-2345
Fire/Threat to life call 911 Otherwise call EPCOR Power Trouble: (780) 412-4500
The communication cable lines are maintained by local cable/telephone providers. If there is an issue with these lines, please contact the local cable/telephone provider.
Service lines run from the main power pole to the home or business. These lines are also maintained by EPCOR and carry lower voltage. The insulation on these lines may become damaged or worn over time, and contact should be avoided! Minimum distance = 1 m.
Secondary overhead lines are the wires that run from pole to pole. They are typically located directly below the primary lines in the middle of the pole. These lines are maintained by EPCOR and carry lower voltage. The insulation on these lines may become damaged or worn over time, and contact should be avoided! Minimum distance = 7 m.
Transmission lines can be located on steel towers and on wooden poles that also have distribution lines on them. They carry electricity to substations from generation plants. They are extremely dangerous. Permissions from EPCOR are required before doing any work on a transmission line. Permission must be received even if the line is on your property. This is to ensure your safety as well as service continuity.
In order for EPCOR to properly maintain its power lines all trees and shrubs must be trimmed to provide at least 1 m clearance from power poles and 3 m from power lines.
We will trim tree limbs in the following categories at no cost to customers ((780) 412-4500 in emergency situations):
Power pole-to-house service lines are the responsibility of the homeowner. We will temporarily disconnect power service lines for customers wishing to trim trees safely. Ensure adherence and knowledge of the Limits of Approach as outlined in this document.
We provide oversized-load escorts throughout the City of Edmonton, assisting transporters in planning their route and adjusting the necessary infrastructure to allow them to arrive at their destination safely and on time. Anything over 13.6 ft. (4.15 m) is 'over height' and requires a permit for transport on public roads and highways from Alberta Infrastructure and Transportation.
1 (800) 662-71381 (403) 342-7138
Permits call 311
It may be necessary to involve other utilities including cable, telephone or other electric utilities. It is the mover's responsibility to ensure all affected utilities have been contacted to escort the load safely.
Due to operational requirements, we cannot guarantee the move will occur on the date requested, so please provide as much advance notice as possible. Related costs are dependent on the distance and requirements of the move such as power outages, equipment, and labor. Note: If your move is scheduled at a time when there is a power emergency, our priority will always be to restore power, which can result in your move being delayed.