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​What to do in an emergency

A car could hit a power line or transformer. A person could strike a line while digging in their yard. A worker operating heavy machinery could come in contact with overhead lines. Each of these scenarios are electricity emergencies. If you find yourself in one of these situations, what you do next could mean the difference between life and death. Understand how to safely work around electricity.

 

 

Report an emergency. Call us 24/7.

If you encounter a downed power line or other dangerous situation involving electricity, call 911 or our Power Emergencies line immediately and tell them the exact location. Police and Fire will help keep people away from the scene, while we dispatch a crew to turn off the power and ensure the area is safe.
  Call Power Emergencies (780) 412-4500


 



What to do if you make contact with a power line

Whether you're driving your car, digging in your yard, or working on a job site, you could come in contact with a power line or other electrical infrastructure.
Learn how to safely
manage the situation

Staying safe near a downed power line

If you encounter a downed power line, stay 10 metres away - doing so could save your life.
Get the dos and don'ts
of downed power lines

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Substations, transformers, and power lines

Substations, transformers, and power lines are essential and potentially dangerous components of electrical infrastructure. If you see something that looks damaged, let us know.Learn what concerns to report

Vehicle safety and electricity

While on the road, you could encounter downed power lines, work sites, and poor driving conditions. These vehicle safety practices will help keep you and our crews safe.Get tips on safe driving

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How we can help you work safe

If you are working within 7 metres of our overhead power equipment or digging within 1 metre of underground distribution power equipment, please take the time to do it safely. Familiarize yourself with the Alberta safety codes.
Find out how we can help

 


Disclaimer

This webpage provides information only. Any reliance placed on this information is strictly at your own risk. EPCOR does not assume any responsibility or liability for any action, loss or damage that arises out of, or is in connection with the information contained in this webpage.