Plugged internal plumbing
Drainage problems such as plugged sinks, bathtubs, floor drains and toilets that flush poorly are considered internal problems. Most internal problems can be diagnosed on the phone. If the problem is affecting a specific plumbing fixture you will need to contact a plumber.
Plugged or partially plugged service
Oversized objects may plug your sewer service causing water to backup through the floor drain. Some of the most common objects include rags, paper towels, baby/bathroom wipes, hair, underwear, grease buildup and children's toys.
If the blockage is caused by prohibited waste items, you will be charged a fee, even if the blockage is past your property line cut off. Plumbers are also able to provide this service, but please note that EPCOR will not reimburse plumber's fees.