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As the homeowner, you're responsible for the maintenance and safekeeping of all electrical service cables and equipment that are on your property. These would have been installed by the builder or developer when your property was built and includes the service line from your property line up to and including your power meter socket.

Ordinarily, the electrical service cable to your home operates for many years without a problem. When maintenance is needed, we will work with you to ensure all repairs are done safely and with minimal service disruption.

Faulted service

  • A faulted service is a failure (or fault) in the cable that supplies electrical service to your home.
  • Many things could cause a failure in the cable, from fence posts to deterioration from past minor damage.
  • Ask an expert: what's a cable fault?

As the property owner

If we find that the electrical service cable failure is on your property, the fault must be located. For single-family homes, we will find the location of the fault and for multi-family buildings, you must hire and pay for a locator (We will find the location of the fault for a fixed fee).

All site work required to make the repair is your responsibility. This may include:

  • Excavating
  • Landscaping
  • Deck removal
  • Concrete work
  • Restoration

We will complete all electrical connections and cable repairs at no cost to you if the original installation meets EPCOR standards. If the faulted service was caused by third-party damage (installation of fence-posts, pilings or trenching), all service cable repair costs are the responsibility of the property owner.

If the fault is found on public property, we will take care of everything required and repair it at no cost to you.

EPCOR owns the power meter.   Learn more about meters

Temporary service

If a temporary service connection from a neighbouring property is provided, repairs must be completed within 30 days of the fault being located. After 30 days, temporary power will be disconnected.

Temporary service connections:

  • Do not affect metering in any way.
  • Are safe and reliable.
  • May not be driven over with any type of vehicle.

Hiring a contractor

You can hire a private contractor to complete site work or complete the work yourself. If you hire a contractor, those individuals and companies must meet the requirements of the Canadian Electrical Code as well as Alberta's Occupational Health and Safety Regulation and Code.

If you hire an electrical contractor or do the electrical repairs yourself, an electrical permit and inspection must be completed prior to us re-energizing the service. You can contact the Inspections Group Inc. at (780) 454-5048 for more information.

Digging a hole for fault repair

  1. Call Alberta 1 Call at 1-800-242-3447 before any work starts.
  2. At the fault site, you must dig a hole at least 4 feet wide by 6 feet long at both ends of the pit. Shoring is required for excavations over 5 feet deep as per OH&S requirements.
  3. Once the cable has been found, at least 3 feet of cable on either side of the cable damage must be exposed by hand to avoid further damage.
  4. Clear the hole of any debris or water.

Our EPCOR customer connection guide has more detailed information regarding the procedures, guidelines and standards for service connections.