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As a homeowner, you're responsible for the maintenance and safekeeping of all electrical service cables and equipment that are on your property. These would have been installed by the builder or developer when your property was built and includes the service line from your property line up to and including your power meter socket.

Ordinarily, the electrical service cable to your home operates for many years without a problem. When maintenance is needed, we will work with you to ensure all repairs are done safely and with minimal service disruption.

Cables on your property

  • As a homeowner, you are responsible for all electrical service cables and equipment that are on your property. These would have been installed by the builder or developer when your property was built.
  • The maintenance and safekeeping of the cable and equipment is the responsibility of the home owner.
  • Ordinarily, the electrical service cable to your home operates for many years without a problem.
  • When maintenance is needed, the power company will work with property owners to ensure all repairs are done safely and with minimal service disruption.

Power meters

Faulted service

  • A faulted service is a failure (or fault) in the cable that supplies electrical service to your home.
  • Many things could cause a failure in the cable, from fence posts to deterioration from past minor damage.
  • Ask an expert: what's a cable fault?

Faulted service for property owners

If we find that the electrical service cable failure is on your property:

  • For single-family homes, we will find the location of the fault.
  • For multi-family buildings, you must hire and pay for a locator. We will fault locate for a fixed fee.  
  • All site work required to make the repair is your responsibility. This may include:
    • Excavating
    • Landscaping
    • Deck removal
    • Concrete work
    • Restoration
  • We will complete all electrical connections and cable repairs at no cost to you if the original installation meets EPCOR standards.
  • A temporary service connection from a neighbouring property will most likely be installed.
  • If a temporary service connection is provided, repairs must be completed within 30 days after the fault has been located. After 30 days, temporary power will be disconnected.
  • Temporary service connections:
    • Do not affect metering in any way.
    • Are safe and reliable.
    • May not be driven over with any type of vehicle.
  • If the faulted service was caused by third-party damage (installation of fence-posts, pilings or trenching), all service cable repair costs are the responsibility of the property owner.

If the fault is found to be on public (city) property:

  • No further action is required by you.
  • Our crews will make repairs at no cost to the homeowner.

Hiring a contractor

Digging a hole for fault repair

  • Call Alberta 1 Call at 1-800-242-3447 before any work starts.

  • At the fault site, you must dig a hole at least 4 feet wide by 6 feet long at both ends of the pit. The hole's depth is determined by cable location (shoring is required for excavations over 5 feet deep as per OH&S requirements).
  • Once the cable has been found, at least 3 feet of cable on either side of the cable damage must be exposed.
  • The hole needs to be clear of any debris or water.

The procedures, guidelines and standards applicable to service connections are outlined in detail within the EPCOR Customer Connection Guide.

We're available to provide information and assistance in developing an action plan or answer any questions you may have about faulted services. For more information, please call (780) 818-5516 Monday to Friday, 8 a.m. to 3:30 p.m.