2. Locating the fault
If we find that the electrical service cable failure is on your property, the fault must be located. For single-family homes in Edmonton, we will locate the damage on the cable and perform the repair at no costs to you, so long as the original installation meets EPCOR Standards.
However, you are required to pay for excavation and any landscaping restoration. EPCOR does not provide excavation services for private properties. All homeowners are responsible for hiring an excavation contractor.
You may also choose to hire a qualified electrician at your own cost to complete the repairs rather than use EPCOR's free services. The electrician you select will be required to obtain an electrical permit and will need to pass an inspection completed by the City of Edmonton before your power service can be re-energized. Re-energization of an inspected repair can be scheduled through our Metering Department by calling
Note: The above applies to privately-owned single family homes only. For commercial properties, multi-family units (townhouses, condos, etc.) or properties that are under ownership of a homebuilder please contact our Faulted Service Representative.