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Hours: Monday to Friday,
8 a.m. to 3:30 p.m.
As the homeowner, you're responsible for the maintenance and safekeeping of all electrical service cables and equipment that are on your property. These would have been installed by the builder or developer when your property was built and includes the service line from your property line up to and including your power meter socket.
Ordinarily, the electrical service cable to your home operates for many years without a problem. When maintenance is needed, we will work with you to ensure all repairs are done safely and with minimal service disruption.
- A faulted service is a failure (or fault) in the cable that supplies electrical service to your home.
- Many things could cause a failure in the cable, from fence posts to deterioration from past minor damage.
Ask an expert: what's a cable fault?
As the property owner
If we find that the electrical service cable failure is on your property, the fault must be located. For single-family homes, we will find the location of the fault and for multi-family buildings, you must hire and pay for a locator (We will find the location of the fault for a fixed fee).
All site work required to make the repair is your responsibility. This may include:
- Deck removal
- Concrete work
We will complete all electrical connections and cable repairs at no cost to you if the original installation meets EPCOR standards. If the faulted service was caused by third-party damage (installation of fence-posts, pilings or trenching), all service cable repair costs are the responsibility of the property owner.
If the fault is found on public property, we will take care of everything required and repair it at no cost to you.