- A faulted service is a failure (or fault) in the cable that supplies electrical service to your home.
- Many things could cause a failure in the cable, from fence posts to deterioration from past minor damage.
Ask an expert: what's a cable fault?
Faulted service for property owners
If we find that the electrical service cable failure is on your property:
- For single-family homes, we will find the location of the fault.
- For multi-family buildings, you must hire and pay for a locator. We will fault locate for a fixed fee.
- All site work required to make the repair is your responsibility. This may include:
- Deck removal
- Concrete work
- We will complete all electrical connections and cable repairs at no cost to you if the original installation meets EPCOR standards.
- A temporary service connection from a neighbouring property will most likely be installed.
- If a temporary service connection is provided, repairs must be completed within 30 days after the fault has been located. After 30 days, temporary power will be disconnected.
- Temporary service connections:
- Do not affect metering in any way.
- Are safe and reliable.
- May not be driven over with any type of vehicle.
- If the faulted service was caused by third-party damage (installation of fence-posts, pilings or trenching), all service cable repair costs are the responsibility of the property owner.
If the fault is found to be on public (city) property:
- No further action is required by you.
- Our crews will make repairs at no cost to the homeowner.
Hiring a contractor
Digging a hole for fault repair
The procedures, guidelines and standards applicable to service connections are outlined in detail within the
EPCOR Customer Connection Guide.
We're available to provide information and assistance in developing an action plan or answer any questions you may have about faulted services. For more information, please call
(780) 818-5516 Monday to Friday, 8 a.m. to 3:30 p.m.