Call our 24 hour power emergency line
(780) 412-4500 if you or your arborist is trimming trees near a power line.
Remember, electricity can arc. Stay 7 meters away from all overhead lines.
As the property owner, you're responsible for any utility service cables beginning from your property line up to and including your power meter socket. These lines include both underground cables and overhead lines.
A big part of this responsibility is ensuring that any trees, shrubs, or other landscaping in your yard do not pose a risk or interfere with the utility lines. Before planting new trees, look overhead and all around the intended site. Note how far the tree planting site is from overhead utility lines and the easement; select trees that won't interfere with utility lines.
If any of the vegetation on your property is encroaching on overhead lines or other electrical equipment, contact an arborist to prune and manage the growth.
Anytime you are working nearby electrical equipment, it's essential that the correct precautions are taken, including contacting EPCOR to temporarily disconnect the line to allow safe tree trimming for the arborist or yourself (at no cost to you).
Please call our emergency phone number in advance to ensure our crews can disconnect the power. This service is available every day, including Sundays and holidays, but may be delayed due to emergency work.
Learn more about trees and powerline safety.
To transport electricity from the generating station, there is a lot of different equipment involved. In most neighbourhoods, we rely on three key types of equipment to provide you safe and reliable power.
Made of wood or metal, they carry electricity from home to home.
Green or grey boxes often found in front of your house next to the sidewalk. Transformers change high voltage power into the low voltage power used in homes and businesses. Each transformer serves several homes in the area.
These can look similar to transformers. They help to route power between neighbourhoods, and also help us to protect the system using switches that turn off in the case of a fault, and protect the rest of the system.
Please ensure any landscaping you do near power equipment meets proper clearances. We require a 1m clearance from power poles, and a 3m clearance from transformers, switching cubicles, and overhead lines.