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We are committed to being a 'neighbour of choice'. Working together with our stakeholders, we accomplish this goal through open communication and consultation with our customers. We demonstrate a commitment to two-way, transparent communication through face-to-face discussions, open houses and our community advisory panels. In and around our plant sites, we engage with community leagues and residents to ensure we keep our neighbours informed of construction activities and are building a positive rapport with community members.

Within the broader community of Edmonton, we engage with our customers and communicate about emerging issues through multiple channels such as our customer newsletter, broadcast media, news media, our external website and social media. Our external communications encourage wise water use, promote environmental stewardship and create a broader awareness of the importance of safe and clean public drinking water.

We also work with the Water Quality Advisory Committee, an organization whose members include representatives from EPCOR, Alberta Health Services (AHS), Alberta Health and Wellness, Alberta Environment and Parks (the water regulator), the University of Alberta, the City of Edmonton and the Regional Water Customer Group (RWCG) that represents the municipalities supplied directly or indirectly by the EPCOR drinking water system. The committee shares information, advises on water quality and treatment issues, reviews water quality standards and guidelines and develops joint risk management protocols. Its scope includes drinking water emergency response, watershed issues, home water treatment devices, bottled water and related drinking water health issues.

How we communicate with the public   Download the pdf