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Helping in times of need

The impacts of COVID-19 have been wide reaching, and many individuals and businesses had their incomes disrupted. With this in mind, we were pleased to support our customers during these challenging times by offering the option to defer their bill payments for up to 90 days, with no late fees.

The 90-day deferral period ended June 18, 2020, and customers have been notified of payment arrangements going forward. At the same time, we remain committed to working with customers to discuss any challenges they're experiencing with their accounts and invite them to call us at 310-4300.

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Being a pillar in the community

Our focus during the COVID-19 pandemic is to continue delivering the essential services our communities count on, support customers whose incomes have been disrupted, and protect the health and safety of our employees, contractors and customers.

On April 15, we announced additional actions to provide community partners with the resources they need to deliver their pandemic response. EPCOR is contributing $150,000 to the Edmonton Community Foundation's COVID Rapid Response Fund and $150,000 to the United Way of the Capital Region's Local Love in a Global Crisis Campaign.

These contributions are eligible to be matched by the provincial government, as part of its support to provincial charities and non-profits that have established COVID-19 relief funds.

"EPCOR understands the importance of being there when your community needs you the most," said Stuart Lee, EPCOR President & CEO. "We have longstanding partnerships with the United Way and the Edmonton Community Foundation, and during a time like this, the work they do is more important than ever. Thanks to the Alberta government's support through donation matching, their capacity to aid the community will now be even greater."
Read the full news release

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​Community events and EPCOR RiverFest

COVID-19 and physical distancing requirements continue to impact many local events. As a result, several of Edmonton's summer festivals have announced cancellations, including Edmonton's Folk Music Festival, Fringe Festival, ITU Triathlon and K-Days. It is with a heavy heart that we announce the cancellation of EPCOR RiverFest 2020.

More about our response to COVID-19