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Helping in times of need

The impacts of the COVID-19 pandemic are wide reaching, and many individuals and businesses have had their incomes disrupted. Unprecedented times call for unprecedented measures to support our communities and our customers. With this in mind, we are pleased to stand together with the Government of Alberta, the City of Edmonton, and others in the utilities sector, to ensure that residents have the assistance they need and can focus their minds on taking care of their health and the health of their families.

EPCOR will work with the City of Edmonton to extend the same assistance to customers with their water bills. Beginning Monday, March 23, we are asking Alberta customers who are experiencing financial hardship to contact us at 310-4300. We're ready to defer their bill payments for 90-days, with no late fees or other charges. This will give us all time to manage through the pandemic and look toward a solid and healthy recovery for everyone."

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Being a pillar in the community

Our focus during the COVID-19 pandemic is to continue delivering the essential services our communities count on, support customers whose incomes have been disrupted, and protect the health and safety of our employees, contractors and customers.

On April 15, we announced additional actions to provide community partners with the resources they need to deliver their pandemic response. EPCOR is contributing $150,000 to the Edmonton Community Foundation's COVID Rapid Response Fund and $150,000 to the United Way of the Capital Region's Local Love in a Global Crisis Campaign.

These contributions will be eligible to be matched by the provincial government, as part of its recently announced support to provincial charities and non-profits that have established Covid-19 relief funds.

"EPCOR understands the importance of being there when your community needs you the most," said Stuart Lee, EPCOR President & CEO. "We have longstanding partnerships with the United Way and the Edmonton Community Foundation, and during a time like this, the work they do is more important than ever. Thanks to the Alberta government's support through donation matching, their capacity to aid the community will now be even greater."

Read the full news release.

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​Community events and EPCOR RiverFest

COVID-19 and social distancing requirements are impacting many summer events. The Government of Alberta recently announced that gatherings of more than 15 people will not be permitted until at least the end of August. As a result, many of Edmonton's summer festivals have announced cancellations, including Edmonton's Folk Music Festival, Fringe Festival, ITU Triathlon and K-Days. It is with a heavy heart that we announce the cancellation of EPCOR RiverFest 2020. 

More about our response to COVID-19