As of July 13, 2020, residential customers could begin applying for the Government of Ontario's COVID-19 Energy Assistance Program (CEAP).
Beginning August 31, 2020, registered small businesses and charities can apply for the COVID-19 Energy Assistance Program for Small Business (CEAP-SB).
These programs support customers struggling to pay their energy bills as a result of the COVID-19 emergency.
CEAP for residential customers
Residential customers can receive a one time, on-bill credit on their electricity and natural gas bills to help them catch up on their energy bills and resume regular payments. Customers can receive a CEAP credit once for electricity and once for gas.
Residential CEAP credit amounts
Eligible electricity customers may qualify for a one-time CEAP credit for electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $750.
Natural gas customers
Natural gas customers may qualify for a one-time CEAP credit for natural gas charges that are overdue on the date of their application, up to a maximum of $750 in our service territory.
Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:
- The customer has an account with EPCOR. Only the customer who is the account holder can submit an application for CEAP.
- If the customer did have overdue amounts prior to March 17, 2020, in respect to electricity or natural gas charges, the customer made at least partial payments on these overdue amounts.
- The customer failed to make complete payment for the electricity/gas charges (as applicable) on one or more bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
Customers who previously received CEAP support that was less than the maximum amount of $750 and have additional arrears may apply again, but their total on-bill credits cannot exceed that amount.
CEAP-SB for small businesses and charities
The Government of Ontario has created the COVID-19 Energy Assistance Program to help small businesses and registered charities who have fallen behind on their energy bills. Customers can apply for a credit on their electricity bill in Collingwood or natural gas bill in Aylmer.
CEAP-SB credit amounts
Small business and registered charity customers may be eligible for support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately.
- Electricity customers may receive up to $1,500 in support.
- Natural gas customers may receive up to $1,500 in support.
The amount of the credit cannot exceed the amount owing on account of electricity or natural gas charges on the date of the customer's application for CEAP-SB.
The CEAP-SB credit must be applied on the next available bill issued to the customer after the customer's Application Form has been assessed as complete by EPCOR.
CEAP-SB funding will be available only once per account holder, and a small business or registered charity can only receive CEAP-SB funding once towards its electricity bill and once towards its natural gas bill, even if it has multiple locations.
Registered small businesses and charities are eligible to apply for the program if they meet the following criteria:
As of the date you are applying, you have an active account with EPCOR.
Is classified as a general service less than 50 kilowatt (kW) electricity customer in Collingwood or uses less than 50,000 cubic metres (m3) of natural gas annually in Aylmer.
Made at least partial payments on overdue amounts that occurred prior to March 17, 2020 in respect to electricity or natural gas charges.
Has fallen behind by one or more billing cycles, but whose accounts were in good standing when the provincial emergency was declared on March 17,2020; and
You have a registered business number or charitable registration for the premise.
Customers who previously received CEAP-SB support that was less than the maximum amount of $1,500 and have additional arrears may apply again, but their total on-bill credits cannnot exceed that amount.
A small business or registered charitable organization that has multiple locations can receive a CEAP-SB credit for each eligible location towards their electricity or natural gas bills but will need to apply for each location separately.
If you are not eligible for CEAP-SB, your place of residence may still be eligible for residential CEAP or lower income energy support programs. Please contact your EPCOR for information on entering into a payment agreement. You may also visit the Ontario Energy Board's website for more information.