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Starting July 13, 2020, customers can apply for the Government of Ontario's COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Customers can receive a CEAP credit once for electricity and once for gas.

CEAP credit amounts

Electricity customers

Eligible electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if:

  • their home is mainly heated by electricity; or
  • they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator).

In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230. The CEAP application form requires that customers confirm whether they meet either of these two conditions.

Natural gas customers

Natural gas customers may qualify for a one-time CEAP credit for half of the natural gas charges that are overdue on the date of their application, up to a maximum of $80 in our service territory. 

Eligibility

Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:

  1. The customer has an account with EPCOR.  Only the customer who is the account holder can submit an application for CEAP.
  2. The customer's account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020.  However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.
  3. The customer failed to make complete payment for the electricity/gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.
  4. The customer, or their spouse or common-law partner that resides in the same residence:
    • Is unemployed on the date of their application for CEAP; and Has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020
    • The customer is required to confirm that this is the case on their CEAP application form.
  5. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.
  6. In the case of a natural gas customer, the customer has not received emergency financial assistance for their natural gas bills under LEAP in 2020.

How to apply

Customers can apply for CEAP starting July 18, 2020. EPCOR will process applications in the order in which they are received and will process applications within 10 business days of receipt.

Complete the applicable form below and submit by mail or email.

Deadline to apply

There is no deadline to apply. However, funding for the program is limited. EPCOR has been allocated a certain amount from the Government of Ontario based on our customer base and is expected to process applications in the order in which they are received. Submitting an application for CEAP does not guarantee funding.

Frequently Asked Questions

Why doesn’t the CEAP credit amount cover the full amount of a customer’s arrears?

​The on-bill CEAP credit covers half of the charges that are overdue on the date of the customer's application for CEAP, up to a pre-set maximum amount. Setting the level of support for individual customers in this way assists in achieving the government's objective of making CEAP available to help the most people affected financially by the COVID-19 emergency. For the same reason, CEAP funding is available only once per customer for each of their electricity and natural gas bills.

​When will a customer see the credit on their bill?

Provided that we have CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application been assessed as complete by EPCOR.

​​Can a customer receive a CEAP credit if they are on the Ontario Electricity Support Program (OESP) or have received emergency financial assistance under the Low-income Energy Assistance Program (LEAP) this year?

No. Low-income customers that have received assistance under either of these programs in 2020 are not eligible for CEAP. 

The Ontario Government's aim for CEAP is to support residential energy customers that are temporarily behind on their bills as a result of COVID-19. 

Eligible low-income customers continue to have access to help under OESP and LEAP.