Other contact information
The Information on this Page Applies to:
We provide electricity for Collingwood, Stayner, Creemore and a portion of Blue Mountains (formerly Thornbury). We also bill you for water and sewer services on behalf of the Town of Collingwood. Contact your local municipality if you require water/sewer services in Stayner, Creemore or Blue Mountains.
When opening or making changes to your services, please give us 3 days advance notice. Advance notice ensures your move is completed in a timely manner.
We're here to help.
Contact our customer service representatives:Ph:
(705) 445-1800 Email:
If you are opening your first EPCOR account or already have an account with us and are moving to a new, resale or rental home, follow the below steps to start services:
It may take up to 8 weeks to receive your first bill. A setup fee will be applied.
Make your payments hassle-free by signing up for
If you are moving out of our distribution area and want to end services, fill out the
Final Read Request Form.
Please note we may require a $200 deposit for residential customers unless a credit letter from a previous utility company or a letter of low income from an Ontario Disability Support Program worker can be provided. We accept cheque, cash or debit in the office.
When your tenant vacates the property, the account will automatically be put back into your name if we are not informed otherwise. If you have a new renter moving in, please advise them to contact our office.