We began serving our customers in the French Creek area in May 2006, following approval by the British Columbia Water Comptroller for the purchase of the water utility from Breakwater Utilities Ltd.
French Creek serves those living within the Regional District of Nanaimo between the City of Parksville and the Town of Qualicum Beach on Vancouver Island. The Regional District of Nanaimo handles the French Creek wastewater collection and treatment.
In 2011, we implemented the "uniform rate" water conservation rate structure (a uniform rate is one that remains constant for all metered consumption of water on a year-round basis).
The Community Advisory Panel (CAP) meets three times a year and includes representation from customers, community and stakeholder groups. This group provides valuable input on various issues that impact customers and/or the local community.