Skip ribbon commands
Skip to main content

​Scam alert

We've had complaints about suspicious phone or door-to-door sales calls, and we're advising people to be cautious.

Reports suggest that customers in Edmonton and surrounding communities are being approached on the phone or at the door about a possible water meter rebate. The person claims that a rebate may be available due to a recent water main break, and asks to enter the home to view the meter. The latest reports suggest the person may be wearing clothing that suggests affiliation with EPCOR.

EPCOR does not do door-to-door sales. (It is important to note that occasionally EPCOR does go door-to-door for operational issues, such as a water or power outage, or to share information about a utility project being proposed in your neighborhood, for meter reading or pre-scheduled meter switch-outs or water quality testing.)

EPCOR advises all customers to be cautious.

Report suspicious activity

If you think you've been contacted by EPCOR in a manner that seems suspicious, here's what you should do:

  • End the suspicious phone call or door visit as quickly as possible.
  • Don't disclose your personal information or your EPCOR account details.
  • Never disclose your credit card information.
  • Report suspicious activity. Call our Customer Service line at  310-4300 (in Alberta).
  • Verify the EPCOR employee by calling 1-866-372-6755.
  • Visit the Better Business Bureau website for more information on scams and how to report them.

  • Learn more about how we do business.