Today the National Association of Water Companies (NAWC) announced that Jeff Harrison of EPCOR Water (USA) Inc. (EPCOR USA) is a recipient of its Living Water Award.
Jeff Harrison is the first EPCOR USA employee to receive the Living Water Award, which recognizes exemplary private water professionals who are "living water" through their commitment to quality, service and community. The program was established by NAWC in 2012.
"Jeff Harrison embodies EPCOR's commitment to excellence,"
- Joe Gysel, President of EPCOR USA
"Providing top-notch customer service is at the center of what we do, and that can be challenging at times," Gysel continued. "Jeff recognizes the value of relationships and helping our customers at every touchpoint, and this award recognizes the value of that approach and Jeff's work. We're proud of this commitment, and congratulate Jeff for this impressive recognition."
Recognized for his six years of work in EPCOR's Anthem, Arizona, district, Jeff Harrison has served as a field service representative for more than six years, responding to more than 730 service calls each month. Recently, Harrison noticed that a 6-inch reclaimed water meter providing irrigation to a local park was not recording water usage. After testing the meter and finding nothing wrong with it, Harrison discovered that the meter had never been entered into the billing system and millions of gallons of unaccounted for water had been passing through the meter each month since the park had originally opened in 2000.
With the meter now in the billing system, Harrison drew on his customer service experience and relationship with the community homeowner's association to help them plan and budget for the future. His work eased a challenging transition for the customer and helped the company solve millions of gallons of unaccounted for reclaimed water.
Headquartered in Phoenix, EPCOR USA is the largest, private regulated water utility in Arizona and New Mexico, providing water and wastewater service to approximately 350,000 customers through 202,000 service connections across 22 communities and seven counties.