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The year brought many opportunities for EPCOR to stretch beyond the foundational mission of providing clean water and safe, reliable energy. These efforts brought higher value for customers, meaningful support and engagement with community partners, and a sense of pride for Team EPCOR in how we managed through 2020.

Supporting customers through COVID-19

The impacts of the COVID-19 pandemic are wide reaching, and many individuals and businesses have had their incomes disrupted.

With this in mind, we were pleased to stand together with the Government of Alberta, the City of Edmonton and, others in the utilities sector, to ensure that residents had assistance during one of the most challenging times in the pandemic. Recognizing that customers were vulnerable to both financial hardship and uncertainty, we offered any residential and small business customer to defer bill payments for 90 days, and suspended late fees and disconnects. By June 18, 2020, 114,000 of EPCOR's Alberta customers had opted to defer payments. 

In addition to addressing financial challenges experienced by customers, we implemented a new customer information system to improve how we manage accounts and support customers, all while delivering uninterrupted care as the majority of our contact centre workforce moved to a work-from-home environment.


Major investments for community supports

Non-profits and charities across communities are the foundation to supporting people in need during difficult times.  In 2020, EPCOR stepped forward to lift up these organizations that, in their own right, required support as they helped others in their communities.

EPCOR made a $2 million community investment to support non-profits and charitable organizations in their pandemic relief and recovery efforts. This investment is in addition to $1 million we provide annually in community sponsorships and partnerships.

Highlights of this support included:

  • $300,000 for United Way of the Alberta Capital Region and Edmonton Community Foundation for pandemic relief efforts.
  • $1.25 million in relief funding through the Heart + Soul Fund for charitable and non-profit organizations in our communities. A total of 47 grants were delivered to arts, culture and charitable organizations, supporting virtual events and performances, and helping charities to launch matched donation programs.
  • $200,000 through the COVID-19 Community Impact Fund to numerous non-profits in Arizona, New Mexico and Texas, providing support service to community members.

The charitable sector in Alberta leveraged $394,000 of contributions towards matching fund programs that, in turn, helped raise almost $2.5 million in donations.

As well, at a time when many artists were out of work, funding for the arts and culture sector helped employ 440 artists and produce 108 new artistic works safely amid pandemic restrictions.


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Enoch Cree Nation and EPCOR sign Memorandum of Understanding

On September 1, 2020, Enoch Cree Nation and EPCOR signed a memorandum of understanding (MOU) that formalized both parties' commitment to working together in the spirit of reconciliation and collaboration. The MOU sets a strong foundation, creating a path forward on all projects, initiatives and joint endeavours that cause ground disturbance at the E.L. Smith and Rossdale Water Treatment Plants in Edmonton. As well, it provides a platform for meaningful, effective and transparent communication on issues of mutual interest.

Moving forward, Enoch Cree Nation and EPCOR will continue working together to reconnect the Maskêkosihk peoples to their lands, through activities such as harvesting of plants for traditional medicinal purposes, and formalizing procedures and processes related to archeological work. 

Proud to be a Top Employer

EPCOR was once again recognized as a top employer, innovator and corporate citizen. Recent recognition includes:

  • Top Employers for Young People (2012 - 2021)
  • Alberta's Top Employers (2006 - 2021)
  • Corporate Knights magazine's Best 50 Corporate Citizens in Canada (2017 - 2020)
  • Canada's Clean50, recognizing EPCOR's flood mitigation efforts with a Top Project Award, and a second for Individual Honouree (2021)
  • More than 200 awards since 2012 (including 41 in 2021) for workplace safety and operational excellence across EPCOR USA sites from the Arizona Water Association
  • Utility of the Future Today from the Water Environment Federation (2020 — EPCOR USA)
  • Phoenix Business Journal's Best Places to Work (2015 - 2021 — EPCOR USA)
  • In 2019, EPCOR received two awards for exceptional utility performance: People's Choice Winner of the American Water Works Association (AWWA) Tap Water Taste Test, and the Bentley Year in Infrastructure award in the advancements in Utilities and Industrial Asset Performance category

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Submit your questions

Your voice matters. While we are once again restricted from having an in-person public AGM, we still look forward to hearing your questions and to responding, just as we would at the meeting. From April 27 until the end of business day April 30, you can submit questions using the form below. We will strive to address all questions by May 7, 2021, one week after the close of this submission form.

​The question submission form is now closed