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​Message from the President & CEO

At the time of this year's annual meeting, communities around the globe are responding to the impacts of COVID-19.

As an organization that manages critical infrastructure, EPCOR will be called on at every stage of this public health emergency. And we will be there, because individuals and families in the communities we serve are counting on us.

In all we do, health and safety are at the forefront – for our employees, partners and customers. With this in mind, we shifted from holding a public annual meeting to delivering this year's report online. This provides the opportunity to review details of our progress and financial statements at your convenience; and share any questions or comments with us using the form below.

I invite you to explore the content of these pages to learn more about where we operate and how committed we are to delivering clean water and safe, reliable energy to over 2 million customers in regions across Canada and the United States.  Not only is our water clean, in 2019 Edmonton's tap water was named the People's Choice Winner of the American Water Works Association tap water taste test. 

You will see that we had a strong year operationally in 2019, consistently meeting or exceeding safety, reliability and customer service targets. Financial results were solid, and more than $750 million in capital was invested to maintain essential infrastructure and serve our growing communities.

We continue to make strategic investments that will strengthen future financial performance. In 2019, this included the acquisition of Rio Verde Utilities, an Arizona water utility and the advancement of our work to bring natural gas to the Southern Bruce region of Ontario.

In Edmonton, we launched a comprehensive flood mitigation strategy, worked with the community to develop a long-term plan for our Gold Bar Waste Water Treatment Plant site, and advanced a plan for corrosion and odour reduction in the drainage system. These initiatives demonstrate our commitment to protecting communities, our belief in meaningful public engagement, and our ongoing efforts improve the operation of aging infrastructure.

These successes are a direct reflection of the strength of our people. Not only in growing the business, but in delivering the essential services our customers depend on daily. As well, you will see the commitment we have to giving back to communities – by the organization and our employees – to numerous charitable organizations.

We hope you find value in this online report and dialogue opportunity, as we continue to focus our time and attention on serving the communities that count on us – and we look forward to seeing you in person at future public annual meetings.

     - Stuart Lee