Annual results
Financial performance
($millions)
|
Dividend |
171 |
166 |
153 |
|
Revenues |
1,864 |
1,758 |
2,035 |
|
Net income |
231 |
295 |
256 |
|
Investment in capital projects and acquisitions |
768 |
653 |
634 |
For explanations and comprehensive reporting, read our 2019 reports:
Operational performance
|
Safety (total recordable injury frequency, lower is better)1
|
1.44 (target max: 1.75) |
2.35 |
1.12 |
|
Electricity reliability (length of average power outage, in minutes) |
46.8 (target max: 69 minutes) |
53.4 |
49.8 |
|
Water network reliability (number of water main breaks) |
298 (target max: 419) |
345 |
256 |
|
Drainage service connections — average completion time (weeks) |
4.92 (target max: 5.00) |
4.67 |
|
|
Wastewater effluent quality (lower is better)2 |
26% (target max: 28%) |
27% |
23% |
|
Customer satisfaction (% of customers who were satisfied or very satisfied after contacting our Contact Center) |
87% (target min: 75%) |
90% |
90% |
1 2017 results do not include Drainage Services, as this was prior to the department joining EPCOR from the City of Edmonton.
2 Wastewater effluent quality is a measure of the percentage of the Gold Bar wastewater treatment plant's actual final effluent quality relative to its discharge limits for five parameters.
