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Annual results

Financial performance


Measure 2019 2018 2017
Dividend 171 166 153
Revenues 1,864 1,758 2,035
Net income 231 295 256
Investment in capital projects and acquisitions 768 653 634

For explanations and comprehensive reporting, read our 2019 reports:

Operational performance

Measure 2019 2018 2017

Safety (total recordable injury frequency, lower is better)1

1.44 (target max: 1.75) 2.35 1.12
Electricity reliability (length of average power outage, in minutes) 46.8 (target max: 69 minutes) 53.4 49.8
Water network reliability (number of water main breaks) 298 (target max: 419) 345 256
Drainage service connections — average completion time (weeks) 4.92 (target max: 5.00) 4.67  
Wastewater effluent quality (lower is better)2 26% (target max: 28%) 27% 23%
Customer satisfaction (% of customers who were satisfied or very satisfied after contacting our Contact Center) 87% (target min: 75%) 90% 90%

1 2017 results do not include Drainage Services, as this was prior to the department joining EPCOR from the City of Edmonton. 
2 Wastewater effluent quality is a measure of the percentage of the Gold Bar wastewater treatment plant's actual final effluent quality relative to its discharge limits for five parameters.


Submit your questions

We aren't gathering in-person this year for the public AGM — but we're still happy to take your questions, just as we would at the meeting. From April 28 until the end of business day May 1, you can submit questions using the form below. We will strive to address all questions by May 8, 2020, one week after the close of this submission form.

   The question submission form is now closed.