Account and Billing Inquiries

Contact us

Use the form below if you have a question. If your topic isn't listed, please call our Contact Center at 310-4300.

Email response times will take 10 business days as we experience higher than normal email volumes.

If your inquiry is urgent, and cannot wait 10 business days, please:

• Visit us online at epcor.com/MyAccount, or
• Call us for immediate assistance at 310-4300, Monday to Friday from 8 am to 7 pm and Saturday from 8 am to 4:30 pm.

Please do not email a follow up request, if you have emailed us with a previous inquiry. You can be assured we are working through all inquiries and your original inquiry will be addressed within 10 business days. 

Thank you for your patience as we work to respond to all requests as quickly as possible.

Required fields are marked with an asterisk (*). The more information you provide, the better we can serve you.

​ Manage your account online

Did you know you can:

• Start or move power, water and natural gas services
• Set up automatic withdrawals
• Sign up for ebill
• Set up Edmonton power outage alerts
• View your statement online
• Update your personal information

​ Manage your account online

Did you know you can:

• Start or move power and natural gas services
• Set up automatic withdrawals
• Sign up for ebill
• View your statement online
• Update your personal information

Log in now

Don't have a profile? Register today.