Power1-800-668-5506Jasper
Water
Drainage
Natural Gas1-800-511-3447Jasper
Phone:(780) 852-4301
Phone:(780) 852-6509
Email: jschmidt@town.jasper.ab.ca
More info: Town of Jasper website
The Information on this Page Applies to:
For more than 125 years, EPCOR has been an essential part of building and supporting communities, and we are deeply committed to delivering reliable services and assistance where it's needed. At times like this, more than anything else, it's important that we work collectively and make the right decisions for those who count on us.
The impacts of the COVID-19 pandemic are wide reaching, and many individuals and businesses have had their incomes disrupted. Unprecedented times call for unprecedented measures to support our communities and our customers. With this in mind, we are pleased to stand together with our communities and others in the utilities sector, to ensure that residents have the assistance they need and can focus their minds on taking care of their health and the health of their families.
Updated: March 23, 2020
Don't fall for scams. It's important to remain alert to potential scams, especially during the COVID-19 outbreak. Always be on the lookout for suspicious phone calls, emails or texts asking for personal information or demanding immediate payment. EPCOR does not take sudden action on billing arrears. Protect yourself from potential scams and find out when you might hear from us and when you should be suspicious.
EPCOR has plans in place to manage disruptions or emergencies, and we are committed to providing reliable utility services to the communities that count on us. We continue to closely monitor the COVID-19 outbreak, and will provide further updates on customer service impacts.
The impacts of the COVID-19 pandemic are wide reaching, and many individuals and businesses may have had their incomes disrupted. With this in mind, we are pleased to stand to ensure that residents have the assistance they need and can focus their minds on taking care of their health and the health of their families.
Customers are encouraged to go to My Account to pay their bills, sign up for ebill, start/stop service, or download the EPCOR USA mobile app from the App Store (iOS) or Google Play (Android).
Update as of April 23, 2020:
Arizona customers who expect to have difficulty paying their bills are encouraged to contact us at 1-800-383-0834. We are still available 24/7.
During this time we want to remind you that not all paper is created equal. Protect our water and environment, while preventing damage to your own pipes, by properly disposing of certain household items. Disposable wipes and other household items are not meant to be flushed down the toilet because they can damage your pipes and clog the wastewater system. Learn what not to flush.
We have a number of online tools and resources for customers. We encourage customers to learn about automatic bill payment and electronic bill delivery.
Customers are encouraged to go to My Account to pay their bills, sign up for ebill, start/stop service, or download the EPCOR USA mobile app, EPCOR USA app from the App Store (iOS) or Google Play (Android).
Customers are encouraged to go to My Account to pay their bills, sign up for ebill or start/stop service.
The health and safety of our customers is our number one priority. Watch the video below for a look at what our employees are doing every day to maintain high-quality water during the COVID-19 pandemic.
There are no residential utility disconnections being processed in our service territory. We will be evaluating this practice day by day to provide further support during the pandemic. Customers can count on continuing to receive reliable utility services.
It's important to note that we do send notices to customers who are in arrears on their account and some customers may receive notices that were mailed before the significant disruptions created by the COVID-19 pandemic.
We may be able to help. Learn more about our Covid-19 Impact Assistance Program.