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Phone: 1-800-383-0834Email: mywater@epcor.com
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The Information on this Page Applies to:
For more than 125 years, EPCOR has been an essential part of building and supporting communities, and we are deeply committed to delivering reliable services and assistance where it's needed. At times like this, more than anything else, it's important that we work collectively and make the right decisions for those who count on us.
The impacts of the COVID-19 pandemic have been wide reaching, and many individuals and businesses have had their incomes disrupted. Unprecedented times call for unprecedented measures to support our communities and our customers. With this in mind, we are pleased to stand together with our communities and others in the utilities sector, to ensure that residents have the assistance they need and can focus their minds on taking care of their health and the health of their families.
Updated: February 1, 2022
Don't fall for scams. It's important to remain alert to potential scams, especially during the COVID-19 outbreak. Always be on the lookout for suspicious phone calls, emails or texts asking for personal information or demanding immediate payment. EPCOR does not take sudden action on billing arrears. Protect yourself from potential scams and find out when you might hear from us and when you should be suspicious.
EPCOR has plans in place to manage disruptions or emergencies, and we are committed to providing reliable utility services to the communities that count on us.
The impacts of the COVID-19 pandemic have been wide reaching, and many individuals and businesses may have had their incomes disrupted. With this in mind, we are pleased to stand to ensure that residents have the assistance they need and can focus their minds on taking care of their health and the health of their families.
Customers are encouraged to go to My Account to pay their bills, sign up for ebill, start/stop service, or download the EPCOR USA mobile app from the App Store (iOS) or Google Play (Android).
Update as of February 1, 2022:
Arizona customers who expect to have difficulty paying their bills are encouraged to contact us at 1-800-383-0834. We are still available 24/7.
We have a number of online tools and resources for customers. We encourage customers to learn about automatic bill payment and electronic bill delivery.
Customers are encouraged to go to My Account to pay their bills, sign up for ebill, start/stop service, or download the EPCOR USA mobile app, EPCOR USA app from the App Store (iOS) or Google Play (Android).
Customers are encouraged to go to My Account to pay their bills, sign up for ebill, start/stop service, or download the EPCOR USA mobile app from the App Store (iOS) or Google Play (Android) .
We have a number of online tools and resources for customers. We encourage customers to learn about automatic bill payment and electronic bill delivery.
The health and safety of our customers is our number one priority. Watch the video below for a look at what our employees are doing every day to maintain high-quality water during the COVID-19 pandemic.
Customers can count on continuing to receive reliable utility services.
It's important to note that we send notices to customers who are in arrears and we have resumed disconnecting customers in the areas we serve.
We may be able to help. Learn more about our Covid-19 Impact Assistance Program.