What to do during a power outage

What to do during a power outage Follow these 5 steps to reduce risks and inconveniences during a power outage.

What to do before & after an outage

What to do before & after an outage We work hard to minimize outages, but they're often caused by unexpected weather and accidents. Being prepared for power outages will help you to reduce inconveniences and potential risks.

How we respond when the power goes out

How we respond when the power goes out ​When the power goes out, we're there 24/7, working hard to restore it as quickly and safely as possible. Learn about how we respond to power outages.

Main Causes of Power Outages

Natural Causes

Natural phenomena such as wind, lightning, freezing rain, iced-up lines, wildlife and snow cause the majority of power failures. Tree branches in contact with power lines can also cause an outage.

Technology Failures

Although EPCOR's equipment is rigorously maintained, problems can occur. Cables, connectors, transformers, switches, and many other types of equipment can fail, accidentally triggering an outage.

Human Error

A residential customer can cause an outage by working with a ladder or antenna too close to power lines, or by hitting a buried line when doing excavation work. Traffic accidents can also affect the power supply if a piece of power equipment is hit and damaged.

Scheduled Interruptions

Occasionally, EPCOR intentionally interrupts service in order to conduct certain maintenance or repair work that cannot be safely handled any other way. EPCOR keeps these scheduled interruptions to a minimum and attempt to schedule them for the least inconvenient times.  

Emergencies in Edmonton

Power: 780-412-4500
Water: 780-412-6800

Customer Service

MON – FRI 8 AM – 7 PM
SAT 8 AM – 4:30 PM

Tel: 310-4300
Toll-Free: 1-800-667-2345​
Fax: 310-4295

View our mailing address.

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