Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
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Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
Direct or indirect contact with an overhead power line or other electrical infrastructure can cause serious injuries or death. If you contact a power line or transformer with your vehicle or equipment, knowing your next steps could save your life.
If there is a fire or a threat to life, call 911 immediately. Otherwise, call us at EPCOR Power Emergencies. Call (780) 412-4500
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If your vehicle or equipment comes into contact with a power line or transformer, stop moving and assess the situation to minimize the danger to yourself and others.
If your vehicle or equipment is tangled with a power line, do not attempt to untangle it as it can potentially cause further damage.
Only attempt the following steps if it is no longer safe to remain in your vehicle or equipment.
Tell others to stay back at least 10 metres. They may want to come to your aid, but they'll only be putting both of you at risk.
Call 911 or Power Emergencies immediately and tell them the exact location.
Ph: (780) 412-4500
We'll dispatch an EPCOR trouble truck to turn off the power and ensure the area is safe.
Power line voltage from electrical equipment has enough power to cause serious injury or worse. When working near or around overhead lines, underground power lines, or other electrical equipment, it is important for everyone to practice electrical safety. Stay safe around power equipment; plan your work to make sure you are 7 metres away from overhead power lines, and get locates for any underground electrical infrastructure.
Electric shock, burns or Arc Flash burns that occur from direct or indirect contact with electrical infrastructure are serious injuries and could result in death.
Electric shock can cause damage to the nerves and organs in the body, especially the heart (can cause fibrillation).
Electric burns produced by contact with a power source can be mild, superficial, or severe depending on the circumstances of the contact. Exterior electrical burns can be misleading because most of the damage occurs underneath the skin. These burns tend to develop from the inside out and will continue to progress hours after the contact. They can result in loss of a limb.
What is an arc flash? Arc flashes are electrical explosions that happen when electric current flows through an air gap between conductors. Arc flashes expel deadly amounts of energy and can reach temperatures as high as 19,400°C — that's almost four times hotter than the sun. Even from a distance, that heat can set fire to clothing and burn human skin within milliseconds.
Arc flash events can ignite or melt clothing, resulting in further burns, and can also cause burns to the eyes and respiratory tract. Victims often require grafts or amputations, death is a possibility with the increased severity of the burn and percent of body area affected.
Arc flashes also release explosive sound and pressure waves, sometimes with enough strength to knock workers off balance and rupture eardrums, causing hearing loss. The pressure blast of an arc flash can result in impact injury from being thrown, falling from a height, or colliding with nearby objects.
If you witness or are aware of an electrical injury, remember that your first priority is to ensure your own safety.
If you are working within 7 metres of our overhead power equipment or digging within 1 metre of underground distribution power equipment, please take the time to do it safely. Familiarize yourself with the Alberta safety codes.Find out how we can help
Disclaimer
This webpage provides information only. Any reliance placed on this information is strictly at your own risk. EPCOR does not assume any responsibility or liability for any action, loss or damage that arises out of, or is in connection with the information contained in this webpage.
