Advanced Metering

​Learn about Advanced Metering, how it works, the installation process and timelines and more. 


How Meters Work

​How do meters record how much electricity and water gets used? Learn the answer here!


How to Read Your Meters

​Here's how to make sense of all those numbers and dials.


Your Meter

Want to submit a meter reading yourself, any time? Use this online form to submit a reading that you've taken within the last two days.


Meter Inspection Process

​​Learn about the steps we take to ensure your electricity infrastructure is operating in a safe and reliable manner


Your Next Meter Reading

​Use this online tool to determine when your next electric meter reading is scheduled.


Meter Reader Safety

​Meter readers need to check your meter several times a year. Learn how to keep meter reading safe for you and your meter reader.


Remote Water Meter Confirmation

Use this form to submit your inside and remote (outside) water meter readings.​


Power Limiters

​When power is being disconnected for non-payment during the winter months, power limiters are installed instead of terminating service completely. Learn more about limiters and when they're used.


Customer Service

Monday to Friday: 8 am – 7 pm
Saturday: 8 am – 4:30 pm
Closed statutory holidays


Tel: 310-4300
Toll-Free: 1-800-667-2345​

View our mailing address.

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Emergencies in Edmonton

24 HOURS

Power: 780-412-4500
Water: 780-412-6800