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Account & Billing Inquiries

​Use this form for questions about your EPCOR bill, Web Self-Serve or general inquiries about your EPCOR account. Most replies take 3 to 5 business days.


Report a Streetlight Outage

​Notice a streetlight out or flickering? Use this form to report it.


Request Tree Trimming

​To maintain safe and reliable electric service, EPCOR must trim tree limbs away from primary overhead power lines as required by law. EPCOR will trim trees in these circumstances. Submit a request.


Report Graffiti

​Graffiti on EPCOR transformers poses a potential safety risk. You can help by reporting it using this form.


Information About Claims

If you wish to make a claim related to EPCOR, please follow these procedures.


Privacy

​Protecting our customer's privacy is very important to us. Read our company's privacy policy see how we safeguard your information.


Contacting EPCOR

Look for the contact box in the right column on this page and throughout the site. In it, you'll find your local or toll-free emergency and customer care numbers, as well as mailing or in-person addresses and hours of operation.  

Emergencies

Due to the potential hazards associated with these situations, please do not use email or call more than once. Doing this could cause delays in correcting the problem.

Website support

If you are experiencing technical problems or errors with our website, please email our web team at webadmin@epcor.com.

This email address is monitored during business hours and is only for reporting of technical problems.

Emergencies

24 HOURS
Power: 780-412-4500
Water: 780-412-6800

Customer Service

MON – FRI 8 AM – 7 PM
SAT 8 AM – 4:30 PM
CLOSED STATUTORY HOLIDAYS

Tel: 310-4300
Toll-Free: 1-800-667-2345​
Fax: 310-4295
custserv@epcor.com

Mail:
CORRESPONDENCE
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

BILL PAYMENTS
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3
Fax: 780-412-4299