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Information on our site is specific to each of the communities we serve. To provide you with accurate rates, contact details, and available services, you need to choose the community for which you'd like information.
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Use this form for questions about your EPCOR bill, Manage Your Account or general inquiries about your EPCOR account. Email replies take a minimum of 5 business days.
Notice a streetlight out or flickering? Use this form to report it.
To maintain safe and reliable electric service, EPCOR must trim tree limbs away from primary overhead power lines as required by law. EPCOR will trim trees in these circumstances. Submit a request.
If you wish to make a claim related to EPCOR, please follow these procedures.
It’s our priority to conduct our business with a high degree of integrity, always respecting our customers’ privacy and complying with applicable legislation. Find out how we interact with our customers and the public.
Look for the contact box in the right column on this page and throughout the site. In it, you'll find your local or toll-free emergency and customer care numbers, as well as mailing or in-person addresses and hours of operation.
Due to the potential hazards associated with these situations, please do not use email or call more than once. Doing this could cause delays in correcting the problem.
Power emergencies include outages, downed lines, or traffic light outages. Learn more about what to do before, during and after power emergencies.
Water emergencies include water main breaks, tap water service interruptions and water safety concerns.
Report graffiti by visiting the City of Edmonton's graffiti removal page.
Monday to Friday: 8 am – 7 pmSaturday: 8 am – 4:30 pmClosed statutory holidays
Tel: 310-4300Toll-Free: 1-800-667-2345
View our mailing address.
Show contact information for a different community.
Power: 780-412-4500Water: 780-412-6800