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Directions

The information on this page does not apply to Edmonton.
Return to the Your Bill Page.

We know each customer is unique. That’s why we’re pleased to provide you with a number of options for paying your bill. We invite you to please choose the payment method that best meets your needs. And if those needs change, remember you can always change your payment method to match.

By Mail

Send a check by mail to the address shown on the right of this page.

AutoPay

Travel a lot, or just plain busy? Sign up for AutoPay and have your monthly bill paid automatically from your bank account. You’ll never worry about missing a payment again!

Through your bank

Set up EPCOR Water as a payee/biller. You'll need to provide your EPCOR Water account number and mailing information on your bill to ensure correct payment.

Note: Service options may vary by bank and there may be a 3- to 5-day delay in your payment posting to your EPCOR Water account.

Online Services

Moving? Want to check your account balance? Do this and more online, anytime with Web Self-Serve! We make managing your account easy.

Please allow 2 business days for any transactions to be processed through Web Self-Serve.

What you can do online

We’re pleased to offer the following online options to help you manage your account:

  • Account Summary
  • Usage History
  • Make a Payment
  • Request New Service
  • Transfer Service
  • Stop Service
  • Update Account Contact Information
  • Authorize Payment Withdrawals
  • Rate (Tariff) Information 
  • FAQs 

Emergencies in Edmonton

24 HOURS
Power: 780-412-4500
Water: 780-412-6800

Edmonton Customer Service

MON – FRI 8 AM – 7 PM
SAT 8 AM – 4:30 PM
CLOSED STATUTORY HOLIDAYS

Tel: 310-4300
Toll-Free: 1-800-667-2345​
Fax: 310-4295
custserv@epcor.com

Mail:
CORRESPONDENCE
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

BILL PAYMENTS
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3
Fax: 780-412-4299

Show contact information for a different community.

Water Rates

View the current water rates.