The information on this page does not apply to Edmonton.
Return to the Your Bill Page.

We know each customer is unique. That’s why we’re pleased to provide you with a number of options for paying your bill. We invite you to please choose the payment method that best meets your needs. And if those needs change, remember you can always change your payment method to match.

By Mail

Send a check by mail to the address shown on the right of this page.


Travel a lot, or just plain busy? Sign up for AutoPay and have your monthly bill paid automatically from your bank account. You’ll never worry about missing a payment again!

Through your bank

Set up EPCOR Water as a payee/biller. You'll need to provide your EPCOR Water account number and mailing information on your bill to ensure correct payment.

Note: Service options may vary by bank and there may be a 3- to 5-day delay in your payment posting to your EPCOR Water account.

Online Services

Login or sign up Managing Your Account options.

Moving? Want to check your account balance? Manage your account online at anytime! We make managing your account easy.

Please allow 2 business days for any transactions to be processed through the Manage Your Account systems.

What you can do online

We’re pleased to offer the following online options to help you manage your account:

  • Account Summary
  • Usage History
  • Make a Payment*
  • Request New Service
  • Transfer Service
  • Stop Service
  • Update Account Contact Information
  • Authorize Payment Withdrawals
  • Rate (Tariff) Information 
  • FAQs 

*A $1.80 service fee is applied to credit card payments over our automated phone system, in person, or one-time payments made online. To avoid paying this fee, simply set up your account profile through our secure online account management system, sign up for AutoPay, send your payment in the mail, or pay using cash or a check at an in-person location.

Customer Service

Monday to Friday: 8 am – 7 pm
Saturday: 8 am – 4:30 pm
Closed statutory holidays

Tel: 310-4300
Toll-Free: 1-800-667-2345​

View our mailing address.

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Emergencies in Edmonton


Power: 780-412-4500
Water: 780-412-6800

Water Rates

View the current water rates.