The information on this page does not apply to Edmonton.
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​Receiving your bill

There will be 4 bills issued per year:

  • January
  • April
  • July
  • October


There are many ways to pay your bill.

  • By mail: Payment can be mailed to the address below.
  • Through your bank: Payments can be made at most banks or by internet and phone banking.
  • In person: We also accept payment by money orders or cheque at our EPCOR office (payable to EPCOR Water West Inc.)
  • After hours: There is an after hours bill payment Drop Box at our office (no cash, please).
  • Pre-authorized payment plans are available, contact our office for information.

Post dated cheques are accepted.

Customer Service

Monday to Friday: 8 am – 7 pm
Saturday: 8 am – 4:30 pm
Closed statutory holidays

Tel: 310-4300
Toll-Free: 1-800-667-2345​

View our mailing address.

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Emergencies in Edmonton


Power: 780-412-4500
Water: 780-412-6800

Water Rates

View the current water rates.