Online Billing & Account Management

Online Billing & Account Management ​Save time by switching to online billing and account management. You can manage your account 24 hours a day, 7 days a week.

Understanding Your Utility Bill

Understanding Your Utility Bill Learn about your utility bill, the individual charges and what they represent.​

Paying Your Bill

Paying Your Bill ​Discover all the different payment methods that EPCOR offers, including payment plans, epost, online banking and mail.

EPCOR Bill Payment Plans

EPCOR Bill Payment Plans ​Learn about the Automatic Withdrawal Payment Plan, Equalized Payment Plan and Preferred Payment Plan.

Request A Copy of Your Bill

Request A Copy of Your Bill Request a duplicate bill from the previous 12 months by completing this form. There may be a charge for this service.

Deposits: How They Work

Deposits: How They Work ​​Why we may ask for a deposit, how we calculate them, and when you can expect the deposit to be refunded.

Billing Disputes

Billing Disputes ​In the event of a billing dispute, we will always work with the customer to find a resolution. Read more about what happens when there is a payment dispute.

Customer Service

MON – FRI 8 AM – 7 PM
SAT 8 AM – 4:30 PM

Tel: 310-4300
Toll-Free: 1-800-667-2345​
Fax: 310-4295

View our mailing address.

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Emergencies in Edmonton


Power: 780-412-4500
Water: 780-412-6800