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Manage Your Account Online

​Find out more about web self-serve and what you can do online.


Understanding Your Bill

Learn about your bill, the individual charges and what they represent.​


Paying Your Bill

​Discover all the different payment methods that EPCOR offers, including payment plans, epost, online banking and mail.


Payment Plans

​Learn about the Automatic Withdrawal Payment Plan, Equalized Payment Plan and Preferred Payment Plan.


Request A Copy of Your Bill

Request a duplicate bill from the previous 12 months by completing this form. There may be a charge for this service.


Deposits: How They Work

Deposits: How They Work ​​Why we may ask for a deposit, how we calculate them, and when you can expect the deposit to be refunded.


Billing Disputes

​In the event of a billing dispute, we will always work with the customer to find a resolution. Read more about what happens when there is a payment dispute.


Emergencies

24 HOURS
Power: 780-412-4500
Water: 780-412-6800

Customer Service

MON – FRI 8 AM – 7 PM
SAT 8 AM – 4:30 PM
CLOSED STATUTORY HOLIDAYS

Tel: 310-4300
Toll-Free: 1-800-667-2345​
Fax: 310-4295
custserv@epcor.com

Mail:
CORRESPONDENCE
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

BILL PAYMENTS
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3
Fax: 780-412-4299