Power Emergencies
- In Edmonton, please call 412-4500 immediately to report power outages, downed power lines, or traffic light outages.
- In the FortisAlberta territory, call 310-WIRE (310-9473) toll free.
- For all other Wires Service Providers, check the back of your utility bill for emergency contact information.
Due to the potential hazards associated with these situations, please do not use email or call more than once - either could cause delays in correcting the problem. Please see Who To Call for more information.
Other Electricity Problems
For all other electricity problems in Edmonton, such as streetlight outages, tree trimming, power quality problems, or broken power meters, visit Who To Call, where you can report these problems using our online forms.
Water Emergencies and Problems
To report a water main break, outage, or water quality concern contact:
Alberta
Edmonton - (780) 412-6800
Canmore - (403) 609-6400
Okotoks - (403) 738-1230
Strathmore - (403) 934-9440
B.C.
French Creek - (250) 951-2460
Port Hardy - (250) 902-2200
Sooke - (250) 642-0151
White Rock - (604) 531-4671
Help us serve you fast! We have tailored our contact phone numbers and addresses for specific customers and their unique needs. Sending your request or inquiry to the appropriate area will ensure you receive the quickest and most helpful response possible.