Managing your account

EPCOR offers a variety of online forms to help you manage your account.

• Open a new account
• Transfer your services
• Close your account
• Change your account contact information
• Request a duplicate bill
• Apply for commercial electricity service
• Sign up for Automatic Power Install 
• Sign up for preferred payment plans
  (Authorized Payment Withdrawal and/or Equal Payment Plan)
• Submit a remote water meter verification
• Third Party Consent form

Contacts

For other inquiries including services, billing and account inquiries, contact EPCOR Customer Service by:

Email: CustServ@epcor.ca

Call toll free anywhere in Alberta: 310-4300

Call toll free anywhere in North America: 1-800-667-2345

In Edmonton, call: 412-4000

Fax toll free anywhere in Alberta: 310-4295

Fax toll free anywhere in North America: 1-800-324-1725

To help us respond to you more quickly, please include your name, account number, address and questions / comments in the body of the email or fax.

EPCOR Customer Service Centre hours are:

• Monday to Friday - 8 a.m. to 8 p.m.
• Saturday - 8 a.m. to 6 p.m.
• Sundays and Statutory Holidays – Closed