Greater Edmonton Region

EPCOR has improved drinking water quality, enhanced distribution system reliability, and delivered superior service to Edmonton’s water customers. Customers have also benefited from an efficient operator; rates in Edmonton increased 8.6% over a five-year period (2001-2006), compared to a 25% increase in inflation.

In July 2006, Edmonton City Council approved a Performance Based Rate (PBR) plan that commenced on April 1, 2007 and continues for five years. This is the second PBR plan Edmonton City Council has approved for EPCOR.

The PBR structure defines good performance, penalizes poor performance and limits cost flow-through to defined items. As the operator of the system, EPCOR is required to meet defined performance objectives in five areas. From 2002-2007, EPCOR has consistently met or surpassed the standards.

• Water quality: EPCOR consistently exceeded the goals set for water quality, and performed to higher standards than those set by federal and provincial governments.
  
• System reliability: Performance standards for system reliability resulted in significant improvements in system performance. For example, Edmonton water main breaks are at their lowest levels since the 1960s, and water loss is less than half the national average.
  
• Customer Service: EPCOR’s performance exceeds the standards set for customer satisfaction, aesthetic ratings of water quality and speed of response time for emergency service.
  
• Safety: As of March 1, 2007 the E.L. Smith Water Treatment Plant had been Lost Time/Medical Aid/Environmental Incident free for 1,203 consecutive days, and Rossdlae has been incident-free for 718 days.
  
• Environment: In 2005 EPCOR’s Edmonton water treatment plants were among the first recipients of Alberta’s EnviroVista Award, granted to facilities that consistently exceed environmental licence requirements over a five-year period. EPCOR engages in seasonal water conservation campaigns, and provides conservation information year-round. Edmonton’s average residential water use (241 l/c/d) is well below the Canadian average for metered communities (269 l/c/d).

Current Community Information

The Greater Edmonton region includes the City of Edmonton and 54 surrounding communities and counties:

• North - Alexander First Nations, Bon Accord, Cardiff, Egrement, Gibbons, Legal, Morinville, Namao, Radway, Redwater, Riviere Qui Barre, St. Albert, Sturgeon Valley, Sturgeon County,  Thorhild, Villeneuve 
• South - Beaumont, Calmar, Leduc County, Leduc, Nisku, International Airport
• West - Enoch Water Commission, Parkland County, Spruce Grove, Stony Plain
• East - Andrew, Antler Lake, Ardrossan, Beaver County, Bruce, Bruderheim, Chipman, Collingwood Cove, Egremont, Fort Saskatchewan, Gibbons, Hilliard, Holden, Josephburg, Josephburg Co -op, Kingman, Kinsella, Lamont, Lamont County, Legal, Mundare, Round Hill, Ryley, Sherwood Park, Strathcona County, Tofield, Vegreville, Viking.

• Rossdale Water Treatment Plant has been in operation since 1903. The current plant was built 1947 and expanded in 1955. Rossdale treated 63,538 million litres (ML) in 2007.
• E.L. Smith Water Treatment Plant was built in 1976 and treated 66,402 ML in 2007.
• Edmonton has pipelines spanning 3,400 kilometres.

2007 water consumption by customer group:

• 207,035 residential and multi-family dwellings consumed 48%
• 16,618 commercial and industrial consumed 24%
• 9 wholesale/regional customers consumed 26%

Contact Information:

If you need to report a water-related concern or problem in the Edmonton area, contact:

Edmonton Water Trouble Line
(780) 412-6800

For residential and small commercial customer support, contact:

Call toll free anywhere in Alberta: 310-4300
Call toll free anywhere in North America: 1-800-667-2345
In Edmonton, call: (780) 412-4000
Fax toll free: 310-4295
CustServ@epcor.ca

For commercial & industrial customer support, email water@epcor.ca.