Communities We Serve
All EPCOR staff commit to protecting the public health through the production and delivery of excellent drinking water quality to all their customers. We recognize the provision of a drinking water supply is essential to building healthy, vibrant communities. Our operations will be safe and respectful of the land, community and people.
Fundamental to achieving this philosophy are the following principles:
- We will provide drinking water that consistently meets all provincial regulatory requirements and strive to meet recommended guidelines and aesthetic objectives.
- We will provide source-to-tap management for water system using a multiple-barrier approach, with an appropriate level of treatment based on the source water quality.
- We proactively manage all water system infrastructure through regular maintenance, evaluations and improvements.
- We will conduct all EPCOR's operations in a fiscally responsible manner to maintain sustainable water systems.
- We ensure our operations have emergency response plans and capabilities to deal with situations in a timely and safe manner. This is done in cooperation with health authorities, regulators and other stakeholders.
- We work in cooperation with local, provincial and federal health and environment agencies to advance Industry initiatives and research to ensure long term safety and supply of drinking water.
- We provide timely, ongoing communication with our customers and we regularly identify and engage stakeholders in many aspects of water program planning.
- We continually enhance EPCOR's leadership position in the drinking water industry through the development of best practices, support of research and building our staff expertise.
- We regularly assess and report the performance of EPCOR's operations to identify opportunities for improvements and efficiencies.
We recognize that all EPCOR management and employees involved with the supply of drinking water are responsible for adhering to these principles to ensure protection of public health.