EPCOR Distribution & Transmission Inc.

EPCOR Distribution & Transmission Inc. (EDTI) owns and operates substations and transmission lines which form part of the Alberta interconnected electric system, and are situated primarily within the City of Edmonton. It is regulated by the Alberta Utilities Commission (AUC).

EDTI and EPCOR Energy Alberta Inc. perform regulated electricity services subject to the provisions of the Code of Conduct Regulation (A.R. 160/2003, the "Conduct Regulation"). The Conduct Regulation is intended to create a level playing field for retailers, while at the same time ensuring that customers and customer information are adequately protected.

Any person that feels that an EPCOR company has failed to conduct its business in accordance with the Conduct Regulation may submit a complaint to the MSA, an independent body created under the Alberta Electric Utilities Act. The MSA can be reached by telephone at (403) 705-3181. For additional information about the MSA please visit their website.

Fast Facts About EPCOR Distribution & Transmission Inc.

EPCOR Distribution & Transmission Inc. (EDTI) is committed to operational excellence, and meets industry performance standards for managing, operating, and repairing power facilities. EDTI’s efforts to ensure that customers receive cost-effective, safe, reliable, and environmentally secure products and services are guided by a set of core values. These are:

Safety - an integral part of all work in EDTI, safety drives every decision and action. For EDTI, the first priority is placed on protecting the safety, health, and well-being of people, and securing property and equipment.
Reliability - the maintenance, operation, and repair of EDTI assets are driven by a commitment to ensuring that system reliability standards stay within the top quartile of utility industry benchmarks.
Environmental Performance – environmental standards are in place to ensure compliance to all federal, provincial statutory, and regulatory requirements. For more details, view EDTI's Environmental Statement.
Financial Performance – EDTI’s contribution to overall corporate performance requires that all human and capital assets are effectively and efficiently managed

EDTI is responsible for administration of the Distribution Tariff as required by the Alberta Electric Utilities Act. The Tariff defines the terms, conditions and rate structure under which EPCOR provides electrical services. The terms include charges for system access service, distribution access service billing and electrical energy.

Other services in support of the Alberta competitive electricity market provide:

Load settlement services.
Retailer handbook.
Site Directory for Edmonton and Town of Ponoka.
Edmonton meter reading schedule files for retailers.
Distributed generation information.

As the Wires Owner (WO), EDTI also:

provides the distribution tariff and settlement services in Edmonton and Ponoka for the competitive electric market, and
manages and collects load data in the Edmonton area through meter reading, data collection and management.
EDTI operates 193 circuit kilometres of transmission lines.
Forms nine percent (12%) of the Alberta Provincial Power Grid's revenue requirement.
Provides services to the Transmission Administrator, who manages the provincial power grid.

Fair Competition Statement:
Electricity products and services are competitive. You are free to choose a retailer. Regulated wires services are not dependent upon the retailer you choose. You can find a listing of licensed Alberta retailers at www.ucahelps.gov.ab.ca or call 310-4UCA (toll free in Alberta).

Third Party Disclaimer:
EPCOR’s website may provide listing of and/or links to third party websites as a convenient information service only. EPCOR accepts no responsibility or liability for the privacy practices, content, opinions, accuracy, and administration of such other websites, nor do we monitor or endorse these websites.